CMA/LPN

FirstHealth of the Carolinas, Inc.•Raeford, NC

About The Position

The CMA/LPN obtains vital signs and general health information, prepares patients for examination, and maintains complete, accurate, and current patient health records, particularly medication lists. The role prepares and maintains examination rooms and medical equipment, follows safety checks and HIPAA requirements, and contributes to care plans while following principles that reduce medication errors when handling or requesting prescriptions and refills. The position triages patient needs, enters clear and accurate information into the EMR, uses the system efficiently, and supports quality care management and continuity of care through appropriate documentation and timely follow-up. Duties also include answering and routing calls, maintaining demographic and insurance records, verifying insurance eligibility, monitoring work queues, assisting with follow-up on patient compliance and test results, entering orders accurately, and refilling medications according to guidelines. The CMA/LPN identifies social and other barriers to care, alerts providers, and provides sensitive, patient-focused customer service. Other duties may be assigned by the clinic manager or provider when within the scope of practice.

Requirements

For the CMA role: graduate from an accredited Medical Assistant program and hold an active certification.
For the LPN role: hold an active license.
Knowledge of practice management systems and office automation skills.
Extensive knowledge of CPT and ICD-10 coding.
Experience assisting a physician with patient care, including vital signs and specimen collection.

Responsibilities

Obtain vital signs and general health information and prepare patients for examination.
Maintain current, complete, concise, and accurate patient health records, especially medication lists.
Prepare and maintain examination rooms and medical equipment, including safety checks and adherence to HIPAA guidelines.
Contribute to patient care plans and apply principles intended to reduce medication errors when handling medications or requesting prescriptions and refills.
Triage patients and enter accurate, clear, and concise information into the EMR.
Navigate the EMR efficiently and use it to support quality care management and continuity of care.
Document appropriate actions and provide prompt follow-up to support continuity of care.
Answer phones, route calls, and take accurate messages.
Respond with urgency appropriate to a patient's level of distress.
Triage basic patient care needs and create telephone encounters as appropriate, checking that a duplicate message has not already been started.
Maintain accurate and current patient demographic and insurance information and follow applicable registration, privacy, Medicare secondary, and consent procedures.
Identify barriers related to Social Determinants of Health and other individual needs, and notify the provider as appropriate.
Verify insurance eligibility and scan insurance cards.
Monitor appropriate work queues and assist clinic personnel with follow-up to support patient compliance and receipt of test results and specialist reports.
Proactively contact patients with test results.
Enter orders correctly to capture appropriate charges.
Refill medications according to medication refill guidelines.
Provide patient-focused customer service and demonstrate sensitivity to patient satisfaction.
Perform other duties assigned by the clinic manager or provider that are within the CMA/RMA and/or LPN scope of practice.