CMA/LPN

FirstHealth of the Carolinas, Inc.•Fayetteville, NC

About The Position

The CMA/LPN obtains vital signs and general health information, prepares patients for examination, and maintains accurate, current patient health records, particularly medication lists. The role ensures documentation is complete, concise, and correct, and prepares and maintains examination rooms and medical equipment, including required safety checks and adherence to HIPAA guidelines. The position supports care planning and safe medication handling, including medication and refill requests, and uses the clinic EMR efficiently to document triage, support quality care management, and promote continuity of care through appropriate notes and timely follow-up. It also handles telephone calls and messages, responds with urgency to patients’ levels of distress, monitors work queues, and assists with follow-up on patient compliance, test results, and specialist reports. The role maintains accurate patient demographic and insurance information, verifies insurance eligibility, scans insurance cards, and follows policies for privacy notifications, Medicare secondary coverage, demographic registrations, and consent to treat minors. It identifies social and other barriers to care and notifies the provider, enters orders correctly to capture charges, and contributes to patient satisfaction through sensitive, courteous service. Other duties may be assigned by the clinic manager and/or provider within the CMA/RMA scope of practice.

Requirements

For the CMA qualification, graduate from an accredited Medical Assistant program.
Knowledge of practice management systems.
Office automation skills.
Extensive knowledge of CPT and ICD-10 coding.
Experience assisting a physician with patient care, including vital signs and specimen collection.

Responsibilities

Obtain vital signs and general health information and prepare patients for examination.
Keep patient health records up to date, especially current medication sheets, and ensure documentation is complete, concise, and correct.
Prepare and maintain examination rooms and medical equipment, including safety checks and compliance with HIPAA guidelines.
Contribute to patient care plans and apply principles to reduce medication errors when handling medication or refill requests.
Triage patients and enter accurate, concise data into the EMR, maintaining spelling and clarity and navigating the system efficiently.
Use the clinic EMR to facilitate quality care management and promote continuity of care through appropriate notes and prompt follow-up.
Answer phones, route calls, and take accurate messages.
Respond with urgency appropriate to a patient’s level of distress; triage basic care needs and create telephone encounters as appropriate while checking for duplicate messages.
Maintain current and accurate patient demographic and insurance information and follow relevant registration, privacy, Medicare secondary, and consent policies.
Verify insurance eligibility and scan insurance cards.
Identify barriers related to Social Determinants of Health and notify the provider.
Monitor appropriate work queues and assist clinic personnel with follow-up on patient compliance and receipt of test results and specialist reports.
Proactively contact patients with test results.
Enter orders correctly to capture appropriate charges.
Refill medications according to medication refill guidelines.
Provide sensitive, customer-focused service that supports patient satisfaction.
Perform other duties assigned by the clinic manager and/or provider within the CMA/RMA scope of practice.