OnSite Team Lead - Houston, TX (CRCST)

Stryker•Houston, TX

1d•Onsite

About The Position

This field-based role utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures, as well as preoperative and postoperative equipment management. The OnSite Team Lead guides day-to-day operational support to the account and serves as the point person for the team. This role has a direct impact by ensuring the quality of the task/services/information provided by self and others, and is the main point of contact for the team account. The position proactively communicates specific account information to appropriate stakeholders.

Requirements

Basic computer skills including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills are essential.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent equipment problem-solving skills.
Must have CRCST Certification
Stryker Product experience
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Nice To Haves

Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.

Responsibilities

Guides day-to-day operational support to account.
Serves as point person for team.
Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
Leads Tier 1 huddles.
Actively participates in and, as needed, leads hospital huddles.
Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
Manages charge sheets and billing for account.
Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
Provides in-service training at the request of the customer.
Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
Responsible for onboarding new employees.
Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
Manages Joint Commission requirements for the team and account.
Consistently facilitates and leads team building activities and actively participates.
Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.
Allocates work as a team leader; may check on quality/completion.
Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires.
Serves as mentor to newer specialists in the area.
Assists with writing and delivering corrective action and common annual review.
Drives onboarding for new hires.
Serves as a resource for team and drives day-to-day engagement, performance and activities.
Leads Program Management activities within account.
Provides implementation and coverage support if/when practical.
Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.