Onsite Team Lead- San Antonio, TX-2

Stryker • San Antonio, TX

1d • Onsite

About The Position

The Team Lead role is a field-based position focused on driving account productivity and satisfaction by partnering with key stakeholders, cross-divisional sales teams, and cross-functional teams. This role involves leading team huddles, directing daily team functions to ensure OR efficiency, and managing charge sheets and billing. The Team Lead is expected to have a solid understanding of business metrics, clinical expertise, and surgeon preferences, and will be responsible for onboarding new employees, managing compliance requirements, and supporting continuous improvement initiatives. Strong interpersonal and leadership skills are essential for this role, as the Team Lead will serve as the main point of contact for the team account and mentor newer specialists.

Requirements

• Solid understanding of critical metrics and their impact on the business and customer relationship.
• Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience.
• Functional knowledge of SPD & OR.
• Significant understanding of surgeon preference.
• Good understanding of Joint Commission requirements and managing that for the team and account.
• Information exchange requiring tact and diplomacy.
• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.

Nice To Haves

• Attends and participates in several CE webinars throughout the year.

Responsibilities

• Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
• Leads Tier 1 huddles.
• Actively participates in and as needed, leads hospital huddles.
• Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
• Manages charge sheets and billing for account.
• Proposes process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
• Provides in-service training at the request of the customer.
• Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
• Responsible for onboarding new employees.
• Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
• Consistently facilitates and leads team building activities and actively participates.
• Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.
• Allocates work as a team leader; may check on quality/completion.
• Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires.
• Serves as mentor to newer specialists in the area.
• Assists with writing and delivering corrective action and common annual review.
• Drives onboarding for new hires.
• Serves as a resource for team and drives day-to-day engagement, performance and activities.
• Leads Program Management activities within account.
• Main point of contact for team account.
• Proactively communicates out to appropriate stakeholders specific account information.
• Actively provides ideas to refine tools or process.
• Provides implementation and coverage support if/when practical.
• Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

Benefits

• Stryker Corporation is an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees