Onsite Team Lead- San Antonio, TX-2

Stryker • Austin, TX

21h • Hybrid

About The Position

Stryker, one of the world’s leading medical technology companies, is seeking an Onsite Team Lead. This field-based role involves effectively partnering with key stakeholders, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. The Team Lead will direct and guide the day-to-day function of their team to ensure OR efficiency and customer satisfaction, manage charge sheets and billing, and apply feedback and metrics to propose process improvements. The position requires a solid foundation of clinical expertise, the ability to provide in-service training, and responsibility for onboarding new employees. It also includes managing Stryker and customer onboarding and compliance requirements for the team, and understanding Joint Commission requirements. The Team Lead will allocate work, check quality, mentor newer specialists, assist with corrective action and annual reviews, and lead program management activities within the account. This role has a direct impact on the quality of tasks, services, and information provided by the team and serves as the main point of contact for the team account.

Requirements

• Solid understanding of critical metrics and their impact on the business and customer relationship.
• Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience.
• Functional knowledge of SPD & OR.
• Significant understanding of surgeon preference.
• Good understanding of Joint Commission requirements.
• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• May be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role (for sales and field roles that require access to customer accounts).

Responsibilities

• Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
• Leads Tier 1 huddles.
• Actively participates in and as needed, leads hospital huddles.
• Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
• Manages charge sheets and billing for account.
• Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
• Provides in-service training at the request of the customer.
• Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
• Responsible for onboarding new employees.
• Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
• Allocates work as a team leader.
• May check on quality/completion.
• Attends and participates in several CE webinars throughout the year.
• Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires.
• Serves as mentor to newer specialists in the area.
• Assists with writing and delivering corrective action and common annual review.
• Drives onboarding for new hires.
• Serves as a resource for team and drives day-to-day engagement, performance and activities.
• Leads Program Management activities within account.
• Ensures the quality of the task/services/information provided by self and others.
• Serves as main point of contact for team account.
• Proactively communicates out to appropriate stakeholders specific account information.
• Actively provides ideas to refine tools or process.
• Provides implementation and coverage support if/when practical.
• Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

Benefits

• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees