OnSite Team Lead - Houston, TX (CRCST)

Stryker • Houston, TX

3d • Onsite

About The Position

This field-based role utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures, as well as preoperative and postoperative equipment management. The OnSite Team Lead guides day-to-day operational support to the account and serves as the point person for the team. The role has a direct impact by ensuring the quality of the task/services/information provided by self and others. The OnSite Team Lead is the main point of contact for the team account and proactively communicates specific account information to appropriate stakeholders.

Requirements

• Basic computer skills including Microsoft Office.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Strong organizational skills.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent equipment problem-solving skills.
• Must have CRCST Certification.
• Stryker Product experience.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Nice To Haves

• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.

Responsibilities

• Guides day-to-day operational support to account.
• Serves as point person for team.
• Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
• Leads Tier 1 huddles.
• Actively participates in and as needed, leads hospital huddles.
• Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
• Manages charge sheets and billing for account.
• Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
• Provides in-service training at the request of the customer.
• Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
• Responsible for onboarding new employees.
• Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
• Manages Joint Commission requirements for the team and account.
• Consistently facilitates and leads team building activities and actively participates.
• Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.
• Allocates work as a team leader; may check on quality/completion.
• Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires.
• Serves as mentor to newer specialists in the area.
• Assists with writing and delivering corrective action and common annual review.
• Drives onboarding for new hires.
• Serves as a resource for team and drives day-to-day engagement, performance and activities.
• Leads Program Management activities within account.
• Actively provides ideas to refine tools or process.
• Provides implementation and coverage support if/when practical.
• Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

Benefits

• Stryker Corporation is an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
• Stryker is driven to work together with our customers to make healthcare better.
• Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
• Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better.
• We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
• We are proud to be named one of the World’s Best Workplaces!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree