Onsite Support Technician - II
About The Position
The Onsite Support Technician – II provides onsite technical support, operation, and maintenance of audiovisual (AV) and IT systems at a customer location. Working closely with customers, Avidex team members, and technical resources, this role helps ensure systems operate reliably and that meetings, conferences, and events receive the appropriate technical support. The position is responsible for troubleshooting and resolving AV/IT system issues, performing preventive maintenance, supporting meeting and event technology, and documenting service activity. Success in this role requires hands-on AV/IT experience, strong troubleshooting skills, a working knowledge of computers and networking, and the ability to provide responsive, professional support in a customer-facing environment.
Requirements
- High school diploma or GED required; associate degree preferred.
- 2+ years of technical or onsite support experience in the AV/IT industry.
- AVIXA CTS certification or ability to obtain it within one year.
- Working knowledge of Windows and Apple environments and computer networking.
- Experience operating, troubleshooting, and maintaining integrated AV/IT systems.
- Experience using AV/IT hand tools, test equipment, and related software.
- Strong customer service, communication, organization, and problem-solving skills.
- Ability to manage multiple priorities in a customer-facing environment.
Responsibilities
- Provide onsite AV/IT support for meetings, conferences, and events, including setup, operation, and tear-down.
- Troubleshoot, test, repair, and adjust integrated AV/IT and control systems.
- Coordinate AV resources for scheduled events and last-minute support requests.
- Perform preventive maintenance and document system issues, repairs, and resolutions.
- Review and manage open support tickets and service requests.
- Provide technical assistance to team members as needed.
- Maintain accurate service documentation, timesheets, expense reports, and parts records.
- Follow company and customer safety requirements.
- Perform other duties as assigned.
Benefits
- Competitive compensation plan
- Health, dental, and vision benefits
- 401(k) retirement plan with employer match
- Up to 120 hours of PTO (accrued)
- 10 Paid Holidays
- 8 hours to volunteer on your favorite cause
- Opportunities for professional growth and development
- Collaborative and innovative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
