Onsite AV Conference Support Tech - II
About The Position
The Onsite AV Conference Support Tech - II provides onsite technical support, operation, and maintenance of audiovisual (AV) and IT systems at a customer location. Working closely with customers, Avidex team members, IT teams, event coordinators, and technical resources, this role helps ensure systems operate reliably and meetings, conferences, and events receive seamless technical support. The position is responsible for setting up and operating AV systems, troubleshooting and resolving technical issues, performing preventive maintenance, and providing live support for meetings and events. Success in this role requires hands-on AV/IT experience, strong troubleshooting skills, knowledge of computers and networking, and the ability to quickly resolve technical issues in a customer-facing environment.
Requirements
- High school diploma or GED required
- 2+ years of technical or onsite support experience in the AV/IT industry.
- AVIXA CTS certification or ability to obtain it within one year.
- Experience supporting meetings, conferences, events, or other customer-facing AV environments.
- Working knowledge of Windows and Apple environments and computer networking.
- Experience operating and troubleshooting video conferencing, audio, display, projection, and integrated AV systems.
- Strong customer service, communication, organization, and problem-solving skills.
Nice To Haves
- associate degree or technical training in AV, IT, or a related field preferred.
- Experience with AV control systems such as Crestron, AMX, or Extron preferred.
- Familiarity with network-based AV technologies preferred.
Responsibilities
- Set up, configure, operate, and support AV/IT equipment for meetings, conferences, and events, including video conferencing, microphones, displays, projection, and audio systems.
- Provide Level 2 technical support by troubleshooting and resolving AV/IT issues to minimize meeting and event disruptions.
- Coordinate with customers, event teams, IT staff, and other technical resources to understand requirements and provide appropriate AV support.
- Support scheduled events, large meetings, and last-minute technical requests.
- Troubleshoot, test, repair, and adjust integrated AV/IT and control systems.
- Perform preventive maintenance and routine system testing to support equipment reliability.
- Document technical issues, repairs, resolutions, and service activity.
- Review and manage open support tickets and service requests.
- Provide technical guidance and assistance to Level 1 technicians and end users as needed.
- Coordinate with vendors or service providers when additional repair or specialized technical support is required.
- Follow company and customer safety requirements.
- Perform other duties as assigned.
Benefits
- Competitive compensation plan
- Health, dental, and vision benefits
- 401(k) retirement plan with employer match
- Up to 3 weeks of vacation and 7 days of sick time off, both prorated
- 10 Paid Holidays
- 8 hours to volunteer on your favorite cause
- Opportunities for professional growth and development
- Collaborative and innovative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
