Onsite Support Technician - Hybrid

CompassMSP•Hartford, CT

12d•Hybrid

About The Position

An On-site Support Technician will provide exceptional customer service to key CompassMSP client(s). A successful person in this position will be a creative and efficient troubleshooter with the ability to work comfortably with all levels of users both in-person and virtually. They must also be motivated by owning the primary support experience of the client, while also balancing the needs of the CompassMSP Service Desk Team as needed. The ideal candidate is a detail-oriented self-starter who takes ownership of their job responsibilities, and can communicate effectively with teammates, clients, and vendors. They thrive in a fast-paced environment and enjoy organization, metrics, analytics, team camaraderie, and multitasking.

Requirements

3+ years recent, relevant experience in an IT helpdesk role
Working knowledge of systems hardware, printers, scanners, and other peripheral devices
Working knowledge of layer 1 and layer 2 switching
Exchange / Office 365 Support and understand Active Directory
O365 Admin / Azure Active Directory Support
Strong critical and analytical problem-solving skills
Excellent verbal and written communication
Exceptional attention to detail and highly organized
Comfortable multi-tasking
Comfortable with being CompassMSP representative while onsite with clients
Require a valid driver's license

Nice To Haves

Preferred certifications: A+, Network +, Windows Desktop
Preferred work experience: Managed Service Provider or consulting environment
Preferred systems experience: ConnectWise, Automate Control and Manage

Responsibilities

Troubleshoot Virtual Machines and Servers
Troubleshoot Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN)
Troubleshoot disc space allocation, wireless access points, network performance monitoring systems, and system logs
Troubleshoot SonicWALL firewalls
Troubleshoot Microsoft SharePoint
Troubleshoot Mac OS X desktops/laptops
Troubleshoot Dell and HP servers/desktops/laptops
Troubleshoot Windows desktops/laptops (Windows10 and 11)
Troubleshoot Servers - 2016, 2019, 2022, 2025R2 Standard
Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365
Perform basic network tasks to ensure systems are operational and running at peak performance
Experience with security best practices and remediation
Provide assistance to other team members and assist/lead engineers on projects as needed
Provide backup and disaster recovery services as required
Provide base level VOIP support as required