OnSite Specialist - San Diego, CA

Stryker•San Diego, CA

18h•Onsite

About The Position

The OnSite Specialist provides clinical and technical support during surgical procedures and manages surgical equipment before, during, and after procedures. The role supports minimally invasive and related procedures by ensuring optimal performance of Stryker and third-party equipment and coordinating with clinical teams, Sterile Processing Department (SPD), and Stryker service lines to support smooth operating room operations. The Specialist sets up and checks surgical equipment and integrated systems, adjusts devices during procedures, and troubleshoots equipment issues. The role also includes post-procedure equipment breakdown, cleaning and disinfection, restocking consumables, basic maintenance, staff education, and support for video conferencing, DICOM transfers, and EMR connectivity where applicable. The position is field-based and may involve coverage at other accounts, shifts, and regions, including on-call, overnight, weekend, and travel requirements. Assigned shifts may change based on account or business needs.

Requirements

High school diploma or equivalent.
Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot quickly, efficiently, and effectively in demanding, high-stress situations.
Ability to provide coverage at the assigned account and other accounts or shifts as needed, including on-call services that may involve overnight and weekend work.
If the account contract includes on-call services, ability to live within 45 minutes' driving distance of the account.
Ability to travel to other accounts in other regions, including overnight travel when required.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds constantly to move objects.
Ability to stand and/or walk for extended periods; required mobility, bending, stooping, and finger dexterity.
Corrected near visual acuity and color vision; ability to observe and correct minute inconsistencies.
Analytical, equipment problem-solving, interpersonal, and time-management skills; ability to use independent judgment and critical thinking.
Ability to explain and generate detailed guidelines and procedures.
Adherence to HIPAA and related patient confidentiality policies and procedures.

Nice To Haves

Bachelor’s degree, associate degree, or equivalent certifications.
Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
Experience in operating room technical support or surgical services.
Familiarity with minimally invasive procedures such as laparoscopy, arthroscopy, cystoscopy, and hysteroscopy.
For Specialists working in a Sterile Processing Department: HSPA CRCST certification within six months of the start date, with timely yearly renewal.

Responsibilities

Provide clinical surgical support by managing relevant equipment and anticipating equipment needs of surgeons and operating room staff.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences.
Confirm equipment functionality and image routing before procedures; adjust camera, monitor, and device settings during procedures.
Provide immediate troubleshooting for endoscopy, integration systems, Stryker equipment, and related devices.
Manage post-procedure breakdown and staging of Stryker equipment; clean and disinfect towers and components, restock consumables, and perform basic maintenance.
Work with surgeons, operating room personnel, central processing, biomedical personnel, and other related staff.
Educate operating room and SPD staff on proper use and troubleshooting of Stryker products; provide information about new and current products to physicians and operating room personnel.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Maintain knowledge of equipment and disposable products through Stryker education and training programs.
Accurately record and report monthly data metrics and surgical procedure information.
Maintain up-to-date account information and complete vendor credentialing required by the account.
Adhere to Stryker and medical facility policies, standards, and procedures, including HIPAA and patient confidentiality requirements.
Analyze and resolve routine and non-routine product issues promptly using independent judgment.
Maintain the professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Provide support and coverage at the assigned account and other accounts, including on other shifts, on-call, overnight, and weekend coverage as required; travel to other accounts may be required.