OnSite Specialist - San Diego, CA

Stryker•San Diego, CA

1d•$24 - $32•Onsite

About The Position

The OnSite Specialist provides clinical and technical support for surgical procedures, including preoperative setup and postoperative management of Stryker and related equipment. The role supports minimally invasive and other procedures by setting up equipment, confirming functionality and image routing, adjusting settings during procedures, and troubleshooting equipment issues in real time. The specialist works closely with surgeons, operating room staff, Sterile Processing Department personnel, biomedical teams, and other related personnel to maintain smooth operating room operations and high levels of service. The role also involves equipment breakdown, staging, cleaning and disinfection, restocking consumables, basic maintenance, staff education, and support for video conferencing, DICOM transfers, and EMR connectivity where applicable. The specialist maintains product knowledge through Stryker training, provides product information to physicians and OR personnel, accurately records procedure information and monthly metrics, maintains account information and vendor credentials, and follows Stryker and facility policies, including HIPAA and patient confidentiality requirements. This is a field-based position supporting an assigned account and potentially other accounts and shifts. Shift assignments may change based on business or account needs and may rotate. Coverage may include on-call, overnight, and weekend work, and support at other accounts may involve overnight travel. The listed travel percentage is 10%.

Requirements

High school diploma or equivalent.
Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot issues quickly and effectively in demanding, high-stress situations.
Ability to provide support and coverage across shifts and accounts as needed.
Ability to provide on-call services when required; if the account contract includes on-call services, must live within a 45-minute drive of the account.
Ability to travel to other accounts, potentially including overnight travel.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds constantly to move objects.
Ability to stand and/or walk for extended periods.
Corrected near visual acuity, color vision, mobility, bending, standing, stooping, and finger dexterity.
Ability to observe and correct minute inconsistencies.
Strong analytical, interpersonal, equipment problem-solving, and time-management skills, with effective independent judgment and critical thinking.
Ability to explain and generate detailed guidelines and procedures.

Nice To Haves

Bachelor’s degree, associate degree, or equivalent certifications.
Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
Experience in operating room technical support or surgical services.
Familiarity with minimally invasive procedures such as laparoscopy, arthroscopy, cystoscopy, and hysteroscopy.
For specialists working in the Sterile Processing Department: HSPA CRCST certification within six months of the start date, with timely annual renewal.

Responsibilities

Provide clinical surgical support by managing relevant equipment.
Anticipate equipment and device needs of operating room staff and surgeons during procedures.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences.
Confirm equipment functionality and image routing before procedures.
Adjust camera, monitor, and device settings during procedures.
Troubleshoot and maintain Stryker and related equipment, including endoscopy and integration systems.
Work with surgeons, operating room personnel, central processing, biomedical personnel, and other related staff.
Break down and stage Stryker equipment after procedures; clean and disinfect towers and components, restock consumables, and perform basic maintenance.
Educate operating room and Sterile Processing Department staff on proper product use and troubleshooting.
Provide physicians and operating room personnel with information about new and current products.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Maintain equipment and disposable-product knowledge through Stryker education and training programs.
Accurately record and report monthly data metrics and surgical procedure information.
Maintain current account information and required vendor credentials.
Follow Stryker and medical facility policies, standards, and procedures, including HIPAA and patient confidentiality requirements.
Analyze and resolve routine and non-routine product issues promptly using independent judgment.
Provide coverage at the assigned account and other accounts or shifts as needed, including on-call, overnight, and weekend coverage.