OnSite Specialist - The Woodlands, TX

Stryker•Houston, TX

12h•Onsite

About The Position

The OnSite Specialist provides field-based clinical and technical support for surgical procedures and associated equipment management before, during, and after procedures. The role supports operating room (OR) and Sterile Processing Department (SPD) operations, helping ensure Stryker and third-party equipment and instrumentation are ready, functioning properly, and handled in accordance with applicable instructions, hospital policies, and Stryker procedures. The specialist works with surgeons, OR personnel, SPD staff, biomedical teams, and other facility personnel; provides product information and education; records procedure and service data; maintains account information and vendor credentials; and troubleshoots product issues. Depending on the assigned scope of work, duties may include OR equipment setup and in-room support for minimally invasive and related procedures; instrument decontamination, assembly, testing, and preparation for sterilization; case-cart staging and inventory management; or liaison and coordination support between the OR, SPD, and hospital leadership. The position may require support at the assigned account and other accounts, coverage across shifts, on-call availability, overnight and weekend work, and overnight travel. Assigned shifts may change without notice based on account or business needs. Travel is listed as 10%. The listed pay range is $22.66–$30.66 USD per hour for the stated U.S. pay range; actual range may depend on work location.

Requirements

High school diploma or equivalent required.
Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot quickly, efficiently, and effectively in demanding, high-stress situations.
Ability to provide coverage across assigned and other shifts and accounts as needed; assigned shifts may change, including rotating shifts.
Ability to provide on-call services as required, potentially including overnight and weekends. If the account contract includes on-call services, must be within 45 minutes’ driving distance of the account.
Ability to support accounts in other regions, potentially involving overnight travel.
For Specialists working in the Sterile Processing Department, CRCST certification is required within six months of the start date, with timely annual renewal.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds constantly to move objects.
Ability to stand and/or walk for extended periods; required corrected near visual acuity and color vision, mobility, bending, standing, stooping, and finger dexterity.
Ability to observe and correct minute inconsistencies, such as in printed words or product appearance.
Strong analytical, interpersonal, equipment problem-solving, and time-management skills; ability to exercise independent judgment and critical thinking.
Ability to explain and generate detailed guidelines and procedures.

Nice To Haves

Bachelor’s degree, associate degree, or equivalent certifications.
Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
Experience in OR technical support or surgical services.
Familiarity with minimally invasive procedures such as laparoscopy, arthroscopy, cystoscopy, and hysteroscopy.
Familiarity with surgical supply chain or SPD workflows.
Prior OR or SPD leadership experience.
Strong project coordination skills.

Responsibilities

Provide clinical surgical support by managing relevant equipment and anticipating device needs of OR staff and surgeons during procedures.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences; verify equipment function and image routing before procedures.
Adjust camera, monitor, and device settings during procedures and troubleshoot endoscopy, integration, and other equipment issues.
Manage equipment breakdown and staging after procedures; clean and disinfect equipment, restock consumables, and perform basic maintenance.
Troubleshoot and maintain Stryker equipment and related devices, resolving routine and non-routine product issues using independent judgment.
Work with surgeons, OR personnel, central processing, biomedical staff, SPD teams, and other relevant personnel.
Maintain knowledge of equipment and disposable products through Stryker training; provide physicians and OR personnel with information on current and new products, and educate OR and SPD staff on product use and troubleshooting.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Reprocess and manage surgical instrumentation according to instructions for use, HSPA/AAMI standards, and hospital policy; decontaminate, assemble, test, wrap, and containerize instruments for sterilization.
Maintain Stryker-managed instrumentation lists; facilitate repairs, replacements, and instrument tracking in accordance with hospital protocols.
Pick and stage surgical case carts using surgeon preference cards; document missing instruments, coordinate replenishment, and ensure supplies and instruments are ready before procedures.
Manage postoperative put-backs, restocking, and inventory accuracy; track and communicate rapid-turnover and trauma-case needs; support specialized inventory processes, including RMA and par-level monitoring.
Serve as a point of contact for OnSite service issues, escalations, and process improvements; coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.
Support specialty service lines as assigned, lead in-servicing and data-integration setup, and assist with Stryker HUB, iSuite Media, and teleconference configurations.
Accurately and honestly record and report job-related data metrics and surgical procedure information.
Maintain current account information and required vendor credentials to support service at the account.
Adhere to Stryker and medical-facility policies, standards, and procedures, including HIPAA and patient confidentiality requirements.
Maintain the professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Provide coverage at the assigned account and other accounts, including other shifts, on-call coverage, overnight or weekend coverage, and travel as required.