OnSite Specialist - The Woodlands, TX

Stryker•Houston, TX

1d•$23 - $31•Onsite

About The Position

The OnSite Specialist provides clinical and technical support during surgical procedures and manages equipment before and after procedures. The role supports operating room teams by anticipating equipment needs, ensuring Stryker and third-party devices function optimally, troubleshooting issues, maintaining equipment, and helping keep account information and procedure records accurate. The specialist works with surgeons, OR personnel, sterile processing department (SPD) staff, biomedical teams, and other relevant personnel, and provides product information and education to physicians and facility staff. Depending on the assigned scope of work, responsibilities may include in-room support for minimally invasive and related procedures; setup, testing, adjustment, cleaning, maintenance, and staging of surgical equipment; instrument reprocessing and tracking in SPD; case-cart preparation and inventory management; and liaison support for service issues, reporting, process improvements, and specialized service lines. The specialist must follow Stryker and facility procedures, protect patient confidentiality, and maintain a professional standard of conduct. The role may require coverage at the assigned account and at other accounts, including different shifts, rotating shifts, on-call coverage, overnight work, weekends, and overnight travel. Assigned shifts may change without notice based on account or business needs. If the account contract includes on-call services, the employee must live within a 45-minute drive of the account. Travel is listed as 10%. The listed U.S. hourly pay range is $22.66–$30.66.

Requirements

High school diploma or equivalent.
Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot issues quickly, efficiently, and effectively in demanding, high-stress situations.
Ability to provide support at the assigned account and shift and at other shifts or accounts when needed.
Ability to provide on-call services as required; for accounts with on-call requirements, ability to be within a 45-minute driving distance of the account.
Ability to provide support at accounts in other regions, potentially involving overnight travel.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
Ability to stand and/or walk for extended periods; near visual acuity (corrected), color vision, mobility, bending, stooping, and finger dexterity.
Ability to observe and correct minute inconsistencies, such as in printed material or product appearance.
Strong analytical, equipment problem-solving, interpersonal, and time-management skills, with the ability to use independent judgment and critical thinking.
Ability to explain and generate detailed guidelines and procedures.
For applicable SPD assignments, obtain HSPA CRCST certification within six months of start date and renew it annually on time; ongoing annual continuing education is also required.
For roles that require SPD reprocessing, perform work according to applicable instructions for use, HSPA/AAMI standards, and hospital policy.

Nice To Haves

Bachelor’s degree, associate degree, or equivalent certifications.
Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
Experience in OR technical support or surgical services.
Familiarity with minimally invasive procedures, including laparoscopy, arthroscopy, cystoscopy, and hysteroscopy.
Familiarity with surgical supply-chain or SPD workflows.
Prior OR or SPD leadership experience.
Strong project-coordination skills.

Responsibilities

Provide clinical surgical support by managing relevant equipment before, during, and after procedures.
Anticipate equipment and device needs of surgeons and OR staff during surgical procedures.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences.
Confirm equipment functionality and image routing before procedures, and adjust camera, monitor, and device settings during procedures.
Troubleshoot and maintain Stryker equipment and related third-party devices, resolving routine and non-routine product issues using independent judgment.
Break down and stage equipment after procedures; clean and disinfect towers and components, restock consumables, and perform basic maintenance.
Work with surgeons, OR personnel, central processing and SPD staff, biomedical personnel, and other relevant facility staff.
Educate OR and SPD staff on appropriate product use and troubleshooting, and provide physicians and OR personnel with information about new and current products.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
For SPD assignments, decontaminate, assemble, function-test, wrap, and containerize surgical instruments and equipment according to applicable instructions for use, standards, and hospital policy.
Maintain Stryker-managed instrumentation lists; facilitate repairs, replacements, and instrument tracking; and communicate equipment readiness and process improvements.
For case-cart and inventory assignments, pick and stage carts using surgeon preference cards, document missing instruments, coordinate replenishment, restock, manage postoperative put-backs, and maintain inventory accuracy.
Track and communicate rapid-turnover and trauma-case needs, and support specialized inventory processes such as da Vinci inventory, RMA, and par-level monitoring.
Serve as a point of contact for OnSite service issues, escalations, coverage adjustments, quality reporting, and process improvements as assigned.
Support specialty service lines, lead in-servicing and data-integration setup, collaborate clinically, and assist with Stryker HUB, iSuite Media, and teleconference configurations as assigned.
Accurately record and report job metrics and surgical procedure information, and maintain up-to-date account information, including required vendor credentials.
Adhere to Stryker and medical-facility policies, standards, and procedures, including HIPAA and other patient-confidentiality requirements.
Provide coverage at assigned and other accounts and shifts as required, potentially including on-call, overnight, weekend, rotating-shift, and travel coverage.
Maintain the professional appearance, work ethic, and attitude required by Stryker and the medical facility.