OnSite Specialist - Chicago, IL

Stryker•Chicago, IL

5d•Onsite

About The Position

As an Endoscopy OnSite Specialist, you will support surgical teams and help ensure that equipment, processes, and information flow smoothly to support patient care. You will prepare, manage, and maintain surgical equipment and disposable products, support operating room teams during procedures, troubleshoot equipment issues, collaborate with clinical partners, maintain accurate documentation, and stay current on Stryker products and technologies. The role requires following safety, facility, and privacy standards and providing flexible coverage, including rotating, on-call, overnight, and weekend shifts, as well as coverage at other accounts that may require travel. For Sterile Processing Department (SPD) work, the role is responsible for reprocessing and managing surgical instrumentation in accordance with instructions for use (IFU), HSPA/AAMI standards, and hospital policy. The specialist works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.

Requirements

High school diploma or equivalent.
Zero or more years of related work experience.
Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and to arrive within 45 minutes when on call.
Ability to lift up to 50 pounds occasionally and 20 pounds frequently, and to stand, walk, bend, stoop, and use fine motor skills for extended periods.
Corrected visual acuity, color vision, mobility, and dexterity sufficient to identify and correct small inconsistencies in equipment or documentation.
Strong analytical, problem-solving, and time-management skills, including the ability to make independent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications such as Microsoft Office.
Strong interpersonal, verbal, written, and organizational skills.
Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

Nice To Haves

Bachelor’s or associate degree, or equivalent certifications.
At least one year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
Knowledge of anatomy, surgical procedures, and instrumentation.
HSPA/CRCST certification; required within six months for Sterile Processing roles and renewed annually.

Responsibilities

Prepare, manage, and maintain surgical equipment and disposable products so they are available, functional, and ready before procedures.
Support operating room teams during procedures by anticipating device needs and making timely equipment adjustments.
Troubleshoot routine and complex equipment issues using independent judgment.
Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners.
Maintain accurate procedure, equipment-use, performance-metric, and account documentation.
Complete ongoing training, maintain product knowledge, and educate clinical staff on product use.
Follow safety, facility, and privacy standards, including patient confidentiality requirements.
Provide flexible coverage, including rotating schedules, on-call, overnight, and weekend shifts, and support other accounts as needed.
Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
Perform in-line function testing, including leak, sharpness, insulation, or power checks.
Wrap and containerize instrument sets for sterilization according to IFU.
Maintain and update Stryker-managed instrumentation lists with SPD leadership.
Facilitate repairs, replacements, and instrument tracking according to hospital protocols.
Communicate with SPD and operating room leaders about equipment readiness and process improvements.