OnSite Specialist - Ft Worth, TX

Stryker•Fort Worth, TX

3d•$24 - $32•Onsite

About The Position

The OnSite Specialist provides field-based clinical and technical support for surgical procedures and related preoperative and postoperative equipment management. The position supports the operating room, Sterile Processing Department (SPD), and hospital leadership, helping ensure Stryker and third-party equipment is ready, functional, and managed in accordance with facility and company requirements. Work may include operating room support, SPD instrument reprocessing support, and liaison or expanded-services duties, depending on the assigned scope. For operating room support, the specialist sets up and checks surgical equipment and integrated systems, adjusts device settings during procedures, troubleshoots issues, and breaks down, cleans, stages, and maintains equipment afterward. The specialist also educates OR and SPD personnel, provides product information, and may support video conferencing, DICOM transfers, and EMR connectivity where applicable. For SPD support, the specialist works with SPD staff to reprocess and manage instruments in accordance with instructions for use (IFU), HSPA/AAMI standards, and hospital policy. Duties include decontamination, assembly, function testing, preparation for sterilization, instrument-list maintenance, and facilitating repairs, replacements, and tracking. For liaison or expanded-services work, the specialist serves as a contact for service issues and escalations, coordinates coverage and quality reporting, supports assigned specialty service lines, and assists with in-servicing, data integration, and system configurations. The position requires accurate reporting, adherence to privacy and facility policies, professional conduct, and flexibility to support other shifts or accounts. Coverage may include on-call, overnight, and weekend work, rotating shifts, and overnight travel.

Requirements

High school diploma or equivalent.
For specialists working in the Sterile Processing Department, CRCST certification within six months of start date and timely annual renewal; the SPD scope also specifies CRCST within six months of hire and ongoing annual continuing education.
Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot quickly, efficiently, and effectively in demanding, high-stress situations.
Ability to provide coverage on other shifts and at other accounts as needed; assigned shifts may change without notice and may rotate days and start and end times.
Ability to provide on-call services as required by the hospital or account, potentially including overnight and weekend coverage; must be within a 45-minute drive of the account if its contract includes on-call services.
Ability to travel to other accounts, potentially including overnight travel.
Ability to exert up to 50 pounds of force occasionally and/or move objects requiring up to 20 pounds of force constantly.
Ability to stand and/or walk for extended periods; near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity are required.
Ability to observe and correct minute inconsistencies, such as in printed material or product appearance.
Analytical, interpersonal, equipment problem-solving, and time-management skills, with effective independent judgment and critical thinking.
Ability to explain and generate detailed guidelines and procedures.

Nice To Haves

Bachelor’s degree, associate degree, or equivalent certifications.
Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
Experience in OR technical support or surgical services.
Familiarity with minimally invasive procedures such as laparoscopy, arthroscopy, cystoscopy, and hysteroscopy.
Prior OR or SPD leadership experience.
Strong project coordination skills.

Responsibilities

Provide clinical surgical support by managing relevant equipment and anticipating the needs of operating room staff and surgeons during procedures.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences.
Confirm equipment functionality and image routing before procedures; adjust camera, monitor, and device settings during procedures.
Troubleshoot and maintain Stryker and related third-party equipment, resolving routine and non-routine product issues using independent judgment.
Break down and stage equipment after procedures; clean and disinfect towers and components, restock consumables, and perform basic maintenance.
Work with surgeons, operating room personnel, central processing, biomedical personnel, and other relevant staff.
Educate physicians, OR personnel, and SPD staff about Stryker products, equipment use, and troubleshooting; provide information about new and current products.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Reprocess and manage surgical instrumentation according to IFU, HSPA/AAMI standards, and hospital policy, including decontamination, assembly, in-line function testing, wrapping, and containerizing sets for sterilization.
Maintain and update Stryker-managed instrumentation lists with SPD leadership; facilitate repairs, replacements, and instrument tracking according to hospital protocols.
Communicate with SPD and OR leaders about equipment readiness and process improvements.
Serve as a contact for OnSite service issues, escalations, and process improvements; coordinate coverage adjustments, quality reporting, and service exclusions as specified in the SOW.
Support assigned specialty service lines, including da Vinci and Spy-Phi; lead in-servicing, data integration setup, and clinical collaboration as assigned.
Assist with Stryker HUB, iSuite Media, and teleconference configurations.
Accurately record and report job metrics and surgical procedure information, and maintain current account information, including required vendor credentials.
Follow Stryker and medical facility policies, standards, and procedures, including HIPAA and patient confidentiality requirements.
Maintain a professional appearance, work ethic, and attitude.
Provide coverage at the assigned account and, as needed, other shifts and accounts in or outside the region; coverage may include on-call, overnight, weekend, rotating-shift work, and overnight travel.