OnSite Specialist - Chicago, IL

Stryker • Chicago, IL

19h • Onsite

About The Position

As an Endoscopy OnSite Specialist, you support surgical teams and help ensure equipment, processes, and information flow smoothly to support patient care. You prepare, manage, and maintain surgical equipment and disposable products; support operating room teams during procedures; troubleshoot equipment issues; and collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners. You also maintain procedure and equipment records, performance metrics, and account updates; stay current on Stryker products and technologies; and educate clinical staff on product use. The role requires adherence to safety, facility, and privacy standards, including patient confidentiality requirements.

The position includes flexible coverage across rotating schedules, on-call, overnight, and weekend shifts, as well as supporting other accounts in and outside the region. Travel, including occasional overnight travel, may be required. In the Sterile Processing Department, the role involves reprocessing and managing surgical instrumentation according to IFU, HSPA/AAMI standards, and hospital policy, in coordination with SPD staff.

Requirements

• High school diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and arrive within 45 minutes when on call.
• Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.
• Strong analytical, problem-solving, and time-management skills, with the ability to make independent decisions in high-pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications, such as Microsoft Office.
• Strong interpersonal, verbal, written, and organizational skills.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently, and to stand, walk, bend, stoop, and use fine motor skills for extended periods.
• Corrected visual acuity, color vision, mobility, and dexterity sufficient to identify and correct small inconsistencies in equipment or documentation.

Nice To Haves

• Bachelor’s or Associate’s degree, or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification; required within 6 months for Sterile Processing roles and renewed annually.

Responsibilities

• Prepare, manage, and maintain surgical equipment and disposable products so they are available, functional, and ready before procedures.
• Support operating room teams during procedures by anticipating device needs and making timely equipment adjustments.
• Troubleshoot routine and complex equipment issues using independent judgment.
• Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners.
• Maintain accurate procedure documentation, equipment usage records, monthly performance metrics, and account updates.
• Complete ongoing training and maintain working knowledge of Stryker equipment, disposable products, and new technologies.
• Educate clinical staff on product use.
• Follow safety, facility, and privacy standards, including patient confidentiality requirements.
• Provide flexible coverage, including rotating schedules, on-call, overnight, and weekend shifts, and coverage at other accounts as needed.
• Reprocess and manage surgical instrumentation according to IFU, HSPA/AAMI standards, and hospital policy.
• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
• Perform in-line function testing, including leak, sharpness, insulation, or power checks.
• Wrap and containerize sets for sterilization according to IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking according to hospital protocols.
• Communicate with SPD and OR leaders about equipment readiness and process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED