OnSite Specialist - Rockford, IL

Stryker•Rockford, IL

17h•Onsite

About The Position

The OnSite Specialist provides clinical and technical support for surgical procedures and manages equipment before, during, and after procedures. The role supports operating room teams by ensuring Stryker and third-party equipment is available, functional, and configured to meet surgeon and procedure needs. It also involves equipment troubleshooting, maintenance, staff education, account coordination, and accurate documentation of surgical procedure information and job-related metrics. For operating room support, the specialist sets up Stryker towers, booms, lights, and integrated suite systems; confirms equipment function and image routing; adjusts camera, monitor, and device settings during procedures; troubleshoots endoscopy and integration systems; and handles equipment breakdown, staging, cleaning, consumable restocking, and basic maintenance. The specialist may also support video conferencing, DICOM transfers, and EMR connectivity where applicable. For Sterile Processing Department support, the specialist works with SPD staff to reprocess and manage surgical instrumentation in accordance with instructions for use, HSPA/AAMI standards, and hospital policy. Duties include decontaminating and assembling instruments, performing function tests, preparing sets for sterilization, maintaining instrumentation lists, coordinating repairs and replacements, and communicating about equipment readiness and process improvements. This field-based role may require coverage across shifts and accounts, including on-call, overnight, and weekend coverage, and overnight travel. Assigned shifts may change without notice, including rotating shifts. When on-call services are required by the account contract, the specialist must live within a 45-minute drive of the account. Travel is listed at 10%.

Requirements

High school diploma or equivalent.
Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot quickly, efficiently, and effectively in demanding, high-stress situations.
Ability to provide coverage across assigned accounts and shifts, including on-call services when required by the hospital or account.
If the account contract includes on-call services, ability to live within a 45-minute driving distance of the account.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds constantly to move objects.
Ability to stand and/or walk for extended periods; mobility, bending, stooping, and finger dexterity.
Corrected near visual acuity and color vision; ability to observe and correct minute inconsistencies.
Strong analytical, interpersonal, equipment problem-solving, and time-management skills; ability to use independent judgment and critical thinking.
Ability to explain and generate detailed guidelines and procedures.
For specialists working in the Sterile Processing Department, CRCST certification is required within six months of the start date or hire, with timely annual renewal and continuing education.

Nice To Haves

Bachelor’s degree, associate degree, or equivalent certifications.
Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
Experience in operating room technical support or surgical services.
Familiarity with minimally invasive procedures, including laparoscopy, arthroscopy, cystoscopy, and hysteroscopy.

Responsibilities

Provide clinical surgical support by managing relevant equipment and anticipating device needs of operating room staff and surgeons.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences.
Confirm equipment functionality and image routing before procedures, and adjust camera, monitor, and device settings during procedures.
Troubleshoot endoscopy, integration systems, Stryker equipment, and related devices; resolve routine and non-routine product issues using independent judgment.
Manage post-procedure equipment breakdown and staging; clean and disinfect equipment, restock consumables, and perform basic maintenance.
Work with surgeons, operating room personnel, central processing, biomedical staff, and other relevant personnel.
Educate physicians, operating room personnel, and SPD staff about current and new products, proper equipment use, and troubleshooting.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
For SPD support, decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
Perform in-line instrument function testing, including leak, sharpness, insulation, or power checks.
Wrap and containerize instrument sets for sterilization according to instructions for use.
Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
Coordinate repairs and replacements and support instrument tracking according to hospital protocols.
Communicate with SPD and operating room leaders about equipment readiness and process improvements.
Maintain current account information and complete vendor credentialing required by the account.
Accurately record and report surgical procedure information and monthly job-function metrics.
Maintain knowledge of equipment and disposable products through Stryker education and training programs.
Adhere to Stryker and medical facility policies, standards, and procedures, including HIPAA and patient confidentiality requirements.
Provide coverage at assigned and other accounts, potentially across shifts, regions, and locations, including on-call, overnight, and weekend coverage.
Maintain a professional appearance, work ethic, and attitude.