Onsite Services Manager

Avantor • Hillsboro, OR

3d • Onsite

About The Position

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will oversee the day-to-day execution of inventory and material management activities across one large site or multiple smaller customer sites. You will supervise multiple Inventory & Material Management Supervisors, ensuring consistent service delivery and productivity. You will also establish and communicate daily operational priorities aligned with service contracts, SLAs, and customer needs.

Requirements

• High school diploma or GED is required
• 3+ years of experience supervising inventory and/or material management operations in laboratory, production, or supply chain environments.
• Leading multiple subordinate supervisors or multi-site teams.
• Analyzing operational data and implementing workflow improvements.
• Microsoft Office
• Knowledge of inventory management systems, material handling processes, and data analysis tools.
• Proficiency with standard office applications and digital workflow systems used for inventory tracking and service reporting.

Nice To Haves

• Associate or bachelor’s degree in supply chain, operations, life sciences, business, or related field is preferred
• Lean Six Sigma, APICS/ASCM, or equivalent operations/supply chain certification.
• Knowledge of inventory and material management workflows, including receiving, storage, handling, and distribution processes.
• Understanding of workflow optimization and continuous improvement principles.
• Strong leadership skills with the ability to guide multiple supervisors and onsite teams.
• Analytical skills to evaluate operational data, identify issues, and develop solutions.
• Exceptional communication skills for interacting with customers, vendors, and internal teams.
• Ability to develop and implement process improvements to increase efficiency and service quality.

Responsibilities

• Oversee day-to-day execution of inventory and material management activities across one large site or multiple smaller customer sites.
• Supervise multiple Inventory & Material Management Supervisors, ensuring consistent service delivery and productivity.
• Establish and communicate daily operational priorities aligned with service contracts, SLAs, and customer needs.
• Review operational workflows and implement method enhancements to improve efficiency, accuracy, and throughput.
• Identify systemic issues and drive corrective actions that reduce delays, discrepancies, or inefficiencies in material flow.
• Contribute to Advanced Lab Services initiatives aimed at standardization, lean optimization, and quality improvement.
• Ensure all services comply with SOPs, customer-specific requirements, and regulatory expectations where applicable.
• Monitor inventory handling accuracy, reconciliation performance, and adherence to chain-of-custody or hazardous material requirements as relevant.
• Maintain documentation and performance metrics according to Advanced Lab Services and customer standards.
• Analyze operational data to resolve customer issues and service disruptions within the scope of materials management.
• Escalate risks appropriately and coordinate with internal partners to prevent recurrence or minimize operational impact.
• Facilitate communication with customer representatives, vendors, and Advanced Lab Services cross-functional teams to ensure shared understanding of priorities and constraints.
• Provide supervisors with coaching, feedback, and performance guidance to support team effectiveness and engagement.

Benefits

• Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
• Paid Time Off (PTO)
• Company paid holidays
• Choice holidays
• Flexible Spending Account (FSA)
• Health Savings Accounts (HSA)
• Commuter benefits
• 401(k)
• Tuition assistance
• Employee stock purchase plan discount
• Critical illness coverage
• Hospital indemnity coverage
• Accident insurance
• Legal assistance
• Identity theft protection
• Pet insurance
• Auto insurance
• Home insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED