Onsite Senior Federal Field Services Manager

Motorola Solutions•Washington, DC

2d•Onsite

About The Position

The Senior Federal Field Services Manager role is based at the customer's facilities in Washington, D.C., and involves providing technical oversight and strategic direction for a team of approximately 33 Engineers and Field Service professionals. The individual will be accountable for the architectural maintenance and operational integrity of mission-critical backhaul infrastructures, supporting ASTRO 25, WAVE VOIP, and related technologies in service of the Federal customer. Engage in direct collaboration with Pre-Sale and Post-Sale design teams to establish comprehensive implementation methodologies. Assume primary responsibility for the definition and design of technical network architectures supporting ASTRO 25 and adjacent backhaul systems. Enforce documentation standards and govern the production of sophisticated network diagrams and technical drawings. Conduct strategic evaluations and manage the lifecycle integration of third-party vendor hardware within the existing portfolio. Provide rigorous oversight of subcontractors and external vendors to ensure strict alignment with technical requirements and project schedules. Supervise ASTRO core operations, encompassing radio programming, codeplug development, MTX programming, and WAVE technology integrations or upgrades. Manage resource allocation and personnel assignments to fulfill all contractual obligations and support the customer's mission-critical operations. Direct comprehensive network topology assessments, performance reporting, and advanced diagnostic troubleshooting initiatives.

Requirements

Must be able to be onsite daily at the customer's location in Washington, D.C.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
Must be able to obtain a DHS Public Trust Clearance
Management and supervisory experience of an onsite team of 20 or more.
10+ years of experience with one or more of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Management, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
Technical mastery of Microsoft Office Suite, Visio, and Google Workspace applications is required.
Skillful use of command line and GUI-based interfaces for equipment provisioning and configuration.

Nice To Haves

Professional certifications such as Juniper Network Certified Internet Associate (JNCIA), Nokia Routing Specialist I (NRS I), or equivalent industry credentials are highly preferred.
Familiarity with Network Management Applications is strongly preferred.
Demonstrate proficiency in comprehensive network architecture and design methodologies.
Extensive background in the diagnostic evaluation and performance assessment of active network infrastructures.
Advanced expertise in routing protocols, including BGP, OSPF, ISIS, and other relevant technologies.
Practical experience in the strategic design and deployment of MPLS solutions.
In-depth knowledge of LAN switching protocols and their implementation.
Technical proficiency with hardware from leading vendors such as Juniper, Nokia, and HP.
Comprehensive understanding of various transport media, including Metro Ethernet, Frame-Relay, and SONET.
Substantial knowledge regarding physical layer technologies, specifically fiber, copper, and microwave backhaul.
Prior experience managing Motorola ASTRO 25 system architectures.
Self-directed professional with superior interpersonal skills and exceptional written and verbal communication abilities.
Commitment to collaborative engagement and building strong partnerships with colleagues, customers, and external vendors.
Aptitude for mastering MSI internal processes, product portfolios, and network management solutions.
Sophisticated knowledge of ASTRO 25 wide-area voice and data systems, encompassing OTAR/OTAP, MoM, and CAC-PIV cyber security technologies.

Responsibilities

Provide technical oversight and strategic direction for a team of approximately 33 Engineers and Field Service professionals.
Accountable for the architectural maintenance and operational integrity of mission-critical backhaul infrastructures, supporting ASTRO 25, WAVE VOIP, and related technologies.
Engage in direct collaboration with Pre-Sale and Post-Sale design teams to establish comprehensive implementation methodologies.
Assume primary responsibility for the definition and design of technical network architectures supporting ASTRO 25 and adjacent backhaul systems.
Enforce documentation standards and govern the production of sophisticated network diagrams and technical drawings.
Conduct strategic evaluations and manage the lifecycle integration of third-party vendor hardware within the existing portfolio.
Provide rigorous oversight of subcontractors and external vendors to ensure strict alignment with technical requirements and project schedules.
Supervise ASTRO core operations, encompassing radio programming, codeplug development, MTX programming, and WAVE technology integrations or upgrades.
Manage resource allocation and personnel assignments to fulfill all contractual obligations and support the customer's mission-critical operations.
Direct comprehensive network topology assessments, performance reporting, and advanced diagnostic troubleshooting initiatives.