Onsite Services Manager

Avantor•Hillsboro, OR

2d•Onsite

About The Position

In this role, you will report to the director of site services and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Requirements

High school diploma or GED is required
3+ years of experience supervising inventory and/or material management operations in laboratory, production, or supply chain environments.
Leading multiple subordinate supervisors or multi-site teams.
Analyzing operational data and implementing workflow improvements.
Microsoft Office
Knowledge of inventory management systems, material handling processes, and data analysis tools.
Proficiency with standard office applications and digital workflow systems used for inventory tracking and service reporting.

Nice To Haves

Associate or bachelor’s degree in supply chain, operations, life sciences, business, or related field is preferred
Lean Six Sigma, APICS/ASCM, or equivalent operations/supply chain certification.
Knowledge of inventory and material management workflows, including receiving, storage, handling, and distribution processes.
Understanding of workflow optimization and continuous improvement principles.
Strong leadership skills with the ability to guide multiple supervisors and onsite teams.
Analytical skills to evaluate operational data, identify issues, and develop solutions.
Exceptional communication skills for interacting with customers, vendors, and internal teams.
Ability to develop and implement process improvements to increase efficiency and service quality.
Work in a fast-paced, customer-driven environment while maintaining accuracy and compliance.
Prioritize tasks, refine work methods, implement improvements, and foster collaboration across teams and stakeholders.

Responsibilities

Oversee day-to-day execution of inventory and material management activities across one large site or multiple smaller customer sites.
Supervise multiple Inventory & Material Management Supervisors, ensuring consistent service delivery and productivity.
Establish and communicate daily operational priorities aligned with service contracts, SLAs, and customer needs.
Review operational workflows and implement method enhancements to improve efficiency, accuracy, and throughput.
Identify systemic issues and drive corrective actions that reduce delays, discrepancies, or inefficiencies in material flow.
Contribute to Advanced Lab Services initiatives aimed at standardization, lean optimization, and quality improvement.
Ensure all services comply with SOPs, customer-specific requirements, and regulatory expectations where applicable.
Monitor inventory handling accuracy, reconciliation performance, and adherence to chain-of-custody or hazardous material requirements as relevant.
Maintain documentation and performance metrics according to Advanced Lab Services and customer standards.
Analyze operational data to resolve customer issues and service disruptions within the scope of materials management.
Escalate risks appropriately and coordinate with internal partners to prevent recurrence or minimize operational impact.
Facilitate communication with customer representatives, vendors, and Advanced Lab Services cross-functional teams to ensure shared understanding of priorities and constraints.
Provide supervisors with coaching, feedback, and performance guidance to support team effectiveness and engagement.

Benefits

Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
Paid Time Off (PTO)
Company paid holidays
Choice holidays
Flexible Spending Account (FSA)
Health Savings Accounts (HSA)
Commuter benefits
401(k)
Tuition assistance
Employee stock purchase plan discount
Critical illness coverage
Hospital indemnity coverage
Accident insurance
Legal assistance
Identity theft protection
Pet insurance
Auto insurance
Home insurance