Service Manager - Networking Services (Onsite)

Tyson Foods•Springdale, AR

2d•Onsite

About The Position

The Service Manager is a key member of the IT team responsible for managing and overseeing the delivery of IT services to internal stakeholders and customers. They play a critical role in ensuring the smooth operation of IT systems, managing service level agreements, and providing excellent customer service and support.

Requirements

Bachelor's Degree or relevant experience.
3+ years of relevant and practical experience.
Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
Strong knowledge of networking, virtualization, and storage technologies.
Experience with automation tools and scripting languages (e.g., Ansible, Terraform, Python, Bash).
Familiarity with containerization technologies (e.g., Docker, Kubernetes).
Understanding of security best practices and compliance requirements.
Effective communication skills, both written and verbal.
Ability to work collaboratively in a team environment.
Strong problem-solving and analytical skills.
Time management and prioritization abilities.
Customer service orientation.
Ability to manage stakeholder relationships.
Flexibility to handle changing priorities and workloads.
Basic ability to mediate and resolve conflicts within the team.

Nice To Haves

Any relevant IT Certification.

Responsibilities

Manage and oversee the delivery of IT services, ensuring adherence to service level agreements (SLAs) and customer satisfaction.
Develop and maintain IT service management processes, including incident management, problem management, change management, and service request fulfillment.
Monitor and analyze service performance metrics, identify areas for improvement, and implement corrective actions to enhance service quality.
Collaborate with cross-functional teams to identify and implement service improvement initiatives, ensuring alignment with business objectives.
Manage and prioritize service requests, incidents, and problems, ensuring timely resolution and minimal disruption to business operations.
Provide leadership and guidance to the IT support team, fostering a customer-centric and service-oriented culture.
Participate in regular service reviews with stakeholders to gather feedback, address concerns, and identify opportunities for service enhancement.
Ensure the adherence to service documentation, including standard operating procedures, knowledge base articles, and service catalogs.
Perform other assigned job-related duties that align with our organization's vision, mission, and values and fall within your scope of practice.