Onsite Service Tech Lead - IFR

Vallen Distribution Inc. • Houston, TX

4d • Onsite

About The Position

Vallen is seeking a Lead Onsite Service Technician focused on Instrument, Fire, and Respiratory (IFR) for its Vallen Safety Services group. The position leads technicians in inspecting, testing, maintaining, and repairing life safety equipment for established customers on a scheduled basis. The lead is responsible for service quality, adherence to Vallen procedures, and proper training and utilization of assigned technicians. The role may also involve scheduling and coordinating job activities with customers.

The technician provides inspection, testing, maintenance, and repair services for life safety equipment, including fire extinguishers, fire hose, gas detection monitors, respiratory equipment, fall protection equipment, and safety shower and eyewash units. The role includes completing service documentation, providing copies to customers, handling parts and equipment requests, maintaining inventory, and assisting with shipping, receiving, and order fulfillment. Work takes place indoors and in the field, potentially in hazardous plant environments and varying weather conditions.

Requirements

• High school diploma or GED.
• At least four related manufacturer or state certifications.
• At least five years of related experience.
• Experience inspecting, testing, maintaining, and repairing life safety equipment.
• Advanced industry-segment knowledge.
• Mechanically inclined, with proficiency using hand tools.
• Advanced communication, initiative, and problem-solving skills.
• Demonstrated ability to manage a customer account or project successfully.
• Ability to repair and service equipment sold by Vallen and complete repairs and maintenance accurately and in a timely manner.
• Current motor vehicle license and good driving record.
• Commercial Driver's License if carrying hazardous-material loads.
• Ability to read, write, and comprehend English operational, process, and quality instructions.
• Ability to maintain minimum productivity of 90% within 60 days.
• Ability to work in climatic weather, including cold and heat, during day or night operations.
• Ability to meet physical demands, including occasional lifting up to 55 pounds; climbing stairwells up to 15 levels and ladders up to 24 feet; walking continuously for up to 15 minutes; standing for 8–10 hours; and bending, climbing, and stooping as needed.
• Pass all test requirements for offshore work, if applicable.

Responsibilities

• Lead small groups of technicians or onsite service centers within the area of expertise.
• Ensure service quality, adherence to Vallen standard operating procedures, and appropriate training and utilization of assigned technicians.
• Provide customer service through inspection, testing, maintenance, and repair of life safety equipment.
• Coordinate job activities with customers when needed; may have scheduling responsibilities.
• Inspect, test, maintain, and repair equipment including fire extinguishers, fire hose, gas detection monitors, respiratory equipment, fall protection equipment, and safety shower and eyewash units.
• Complete task documentation accurately and fully, submit it for invoicing, and provide required service documentation to customers.
• Apply knowledge of relevant state, OSHA, and NFPA regulations, NFPA guidelines, and Vallen standard operating procedures.
• Submit parts and equipment requests and maintain accurate inventory associated with job and maintenance orders.
• Assist with shipping and receiving, including unloading trucks, checking merchandise, matching purchase orders to sales orders, and distributing items for processing.
• Maintain proper care of company assets in accordance with Vallen policies.
• Assist warehouse personnel with order fulfillment when needed.
• Keep certifications and licenses current through required continuing education.
• Provide assistance, advice, and training to Vallen associates and plant personnel.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay, for U.S. positions.
• Employer-paid basic life insurance for employees, spouses, and dependents.
• Employer-paid short-term and long-term disability benefits.
• Parental leave and other leave required by applicable law.
• Health care and dependent care flexible spending accounts.
• Paid vacation and sick time.
• Eight scheduled holidays and two floating holidays.
• Employee Assistance Program.
• Employee Resource Groups for networking and team building.
• Tuition reimbursement program.
• Employee referral program.
• Safety shoe and safety glasses reimbursement, based on position.
• Employee discounts through BenefitHub.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED