Onsite Service Tech Lead - IFR

Vallen Distribution • Houston, TX

3d • Onsite

About The Position

Vallen is seeking a Lead Onsite Service Technician in its Safety Services group, focused on Instrument, Fire, and Respiratory (IFR). The role leads technicians performing scheduled inspections, testing, maintenance, and repairs of life safety equipment for established customers. The lead is responsible for service quality, adherence to Vallen standard operating procedures, and appropriate training and utilization of assigned HTS technicians. The position may include scheduling and coordinating job activities with customers, and leading small groups or onsite service centers within the technician’s area of expertise.

The work includes service of equipment such as fire extinguishers, fire hose, gas detection monitors, respiratory equipment, fall protection equipment, and safety shower and eyewash units. The technician completes accurate and complete task documentation for invoicing, provides required service copies to customers, requests parts and equipment, and maintains accurate inventories associated with jobs and maintenance orders. Duties may also include assisting with shipping and receiving, unloading trucks, checking merchandise against purchase and sales orders, and helping warehouse personnel fulfill orders.

The role may involve use and care of company-provided assets, including a vehicle, inventory, safety equipment, laptop, BR scanner, test equipment, tools, radio, cell phone, fuel card, and/or credit card. Work takes place indoors and in the field, potentially in hazardous plant environments, in varying weather conditions, and during day or night operations. The employee must meet the stated physical demands and pass applicable tests for offshore work, if applicable.

Requirements

• High school diploma or GED.
• At least four manufacturer or state certifications in a related field.
• At least five years of related experience.
• Experience inspecting, testing, maintaining, and repairing life safety equipment.
• Advanced industry segment knowledge.
• Mechanical aptitude.
• Advanced communication, initiative, and problem-solving skills.
• Demonstrated ability to successfully manage a customer account or project.
• Ability to repair and service equipment sold by Vallen.
• Current motor vehicle license and a good driving record.
• Commercial Driver's License if carrying loads of hazardous materials.
• Proficiency with hand tools and ability to complete equipment repairs and maintenance accurately and in a timely manner.
• Ability to provide assistance, advice, and training to Vallen associates and plant personnel.
• Ability to read, write, and comprehend English, including operational, process, and quality instructions.
• Ability to maintain a minimum productivity level of 90% within 60 days.
• Ability to meet the stated physical demands, including occasional lifting up to 55 pounds, climbing stairwells up to 15 levels, ascending and descending ladders up to 24 feet, walking continuously for up to 15 minutes, standing for 8–10 hours, and bending, climbing, and stooping as needed.
• Ability to pass all test requirements for approval to work offshore, if applicable.

Responsibilities

• Lead technicians in the inspection, testing, maintenance, and repair of life safety equipment for scheduled customer work.
• Ensure service quality, compliance with Vallen standard operating procedures, and proper training and utilization of assigned HTS technicians.
• Lead small groups or onsite service centers within the area of expertise.
• Coordinate job activities with customers and may have scheduling responsibilities.
• Inspect, test, maintain, and repair life safety equipment, including fire extinguishers, fire hose, gas detection monitors, respiratory equipment, fall protection equipment, and safety shower and eyewash units.
• Complete task documentation accurately and completely for proper invoicing, and provide customers with required service documentation.
• Request parts and equipment and maintain accurate inventories related to job and maintenance orders.
• Assist with shipping and receiving, including unloading trucks, checking in merchandise, matching purchase orders to sales orders, and distributing items for processing.
• Maintain proper care of company-provided assets in accordance with Vallen policies.
• Assist warehouse personnel with order fulfillment when needed.
• Keep certifications and licenses current and renew them through required continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED