Onsite Service Tech Lead - IFR

Vallen • Houston, TX

3d

About The Position

Vallen is hiring a Lead Onsite Service Technician for its Safety Services group, focused on Instrument, Fire, and Respiratory (IFR). The role leads technicians in scheduled inspections, testing, maintenance, and repairs of life safety equipment for established customers. It is responsible for service quality, adherence to Vallen standard operating procedures, and appropriate training and utilization of assigned technicians. The lead may also schedule work, lead small groups or onsite service centers, and coordinate activities with customers.

The position provides customer service for life safety equipment, including fire extinguishers, fire hose, gas detection monitors, respiratory equipment, fall protection equipment, and safety shower and eyewash units. It also entails completing accurate service documentation and customer copies, managing parts and equipment requests and inventory, and assisting with shipping, receiving, and order fulfillment. Company assets may include a vehicle, inventory, safety equipment, laptop, barcode scanner, test equipment, tools, radio, cell phone, fuel card, or credit card; employees must maintain these assets according to Vallen policies.

Work takes place indoors and in the field, potentially in hazardous plant environments and in cold or hot weather, during day or night operations. The role may require passing all applicable tests for offshore work.

Requirements

• High school diploma or GED.
• At least four manufacturer or state certifications in a related field.
• At least five years of related experience.
• Mechanically inclined.
• Advanced communication, initiative, and problem-solving skills.
• Relevant experience inspecting, testing, maintaining, and repairing life safety equipment.
• Advanced industry-segment knowledge.
• Maintain a minimum productivity level of 90% within 60 days.
• Demonstrated ability to successfully manage a customer account or project.
• Current motor vehicle license and a good driving record.
• Commercial Driver's License if carrying hazardous-material loads.
• Proficient with hand tools.
• Ability to read, write, and comprehend English for operational, process, and quality instructions.
• Ability to work indoors and in the field, including potentially hazardous environments and cold or hot weather during day or night operations.
• Ability to lift items weighing up to 55 pounds occasionally; climb stairwells up to 15 levels and ladders up to 24 feet; walk at a normal pace for up to 15 continuous minutes; stand for 8–10 hours; and bend, climb, and stoop as needed.
• Pass applicable test requirements for offshore work, if applicable.

Responsibilities

• Ensure quality of customer service, compliance with Vallen standard operating procedures, and proper training and utilization of assigned technicians.
• Lead small groups or onsite service centers within the area of expertise.
• Coordinate customer job activities and scheduling as needed.
• Inspect, test, maintain, and repair life safety equipment, including fire extinguishers, fire hose, gas detection monitors, respiratory equipment, fall protection equipment, and safety shower and eyewash units.
• Complete task documentation accurately and fully, submit it for invoicing, and provide required copies to customers.
• Apply basic knowledge of applicable state, OSHA, and NFPA requirements, NFPA guidelines, and Vallen SOPs.
• Submit parts and equipment requests and maintain accurate inventories for job and maintenance orders.
• Assist with shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders, and distributing items for processing.
• Maintain proper care of company-provided assets in accordance with Vallen policies.
• Repair and service equipment sold by Vallen and complete repairs and maintenance accurately and in a timely manner.
• Provide assistance, advice, and training to Vallen associates and plant personnel.
• Assist warehouse personnel with order fulfillment as needed.
• Keep certifications and licenses current through required continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED