Onsite POS Installer, Sr Associate

Eigen Development•Remote Worker - GA, GA

7d•Onsite

About The Position

The Onsite POS Installer is responsible for integrating point-of-sale (POS) systems and peripherals at merchant locations. The role involves technical installation and troubleshooting, coordinating with merchants, and training clients on the POS ecosystem. Installers also participate in enterprise-level projects and provide feedback during software and hardware beta testing. The position is based in the Atlanta, Georgia area and requires local travel within 200 miles, with occasional national travel.

Requirements

High school diploma or equivalent.
At least 1 year of experience installing or supporting POS products.
Technician background in network or computer troubleshooting or installation.
Experience using hand tools and ability to lift up to 50 pounds.
Proficiency in Microsoft Office Suite and Google Docs.
Good driving record and willingness to travel on short notice.
Friendly, professional, and enthusiastic demeanor.
Ability to follow directions, retain new information quickly, and exercise good judgment.

Nice To Haves

Bachelor’s degree in a technical field.
Technical certifications such as CompTIA A+, Net+, or MCP.
At least 2 years of customer service or technical support experience.
Experience in banking or credit card processing.
Experience fielding escalations.
Bilingual English/Spanish.

Responsibilities

Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration.
Conduct site surveys and troubleshoot network or cabling issues.
Test hardware, software, and credit card processing with minimal remote support.
Train merchants on POS systems and ensure their satisfaction during and after installation.
Document installations and provide photos of work performed.
Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers.
Travel locally within 200 miles and occasionally nationally for installations as needed.
Maintain equipment inventory and manage requisitions.
Participate in recurring training on the Shift4 product suite.
Track and submit monthly expense reports.
Follow safe driving practices and maintain reliable transportation.
Work flexible hours, including on-call, early mornings, late nights, and weekends as required.