Onsite POS Installer

Eigen Development•Charlestown, NH

10d•Onsite

About The Position

The Onsite POS Installer is responsible for integrating point-of-sale (POS) systems and peripherals at merchant locations. The role combines technical installation and troubleshooting with merchant coordination and client training. Installers contribute to enterprise installations, provide feedback during beta testing, and develop knowledge of the merchant processing industry. The work requires local and occasional national travel, with availability for assignments outside the usual service area, including overnight or extended travel when business needs require it. Flexible hours may include on-call work, early mornings, late nights, and weekends.

Requirements

High school diploma or equivalent.
Technician background in network or computer troubleshooting or installation.
Experience running in-wall and exposed cabling.
Ability to lift up to 50 pounds.
Good driving record and willingness to travel on short notice, including nationally as business needs require.
Proficiency in Microsoft Office Suite and Google Docs.
Friendly, professional, and enthusiastic demeanor.
Ability to learn and retain new information quickly, follow directions, and exercise good judgment.

Nice To Haves

Bachelor’s degree in a technical field.
Technical certifications such as CompTIA A+, Net+, or MCP.
At least 2 years of customer service or technical support experience.
Experience in banking or credit card processing.
Experience handling escalations.
Bilingual English/Spanish.

Responsibilities

Complete end-to-end POS system and peripheral installations, including hardware, software, network setup, and configuration.
Conduct site surveys and troubleshoot network or cabling issues.
Test hardware, software, and credit card processing with minimal remote support.
Train merchants on POS systems and ensure their satisfaction during and after installation.
Document installations and provide photos of work performed.
Participate in enterprise account installations under the guidance of Tier III installers or managers.
Mentor Tier I installers and provide installation guidance.
Travel locally within 200 miles and occasionally nationally for installations as needed; travel may include overnight or extended assignments outside the typical service area.
Maintain equipment inventory and manage requisitions.
Track and submit monthly expense reports.
Participate in recurring training on the Shift4 product suite.
Provide feedback on new software and hardware through beta testing.
Work flexible hours, including on-call, early mornings, late nights, and weekends as required.
Follow safe driving practices and maintain reliable transportation.