Onsite IT Engineer - Savannah, GA
About The Position
Dedicated IT is a healthcare-focused Managed Service Provider seeking an Onsite IT Engineer to support mid-market healthcare clients. The role is full-time and onsite at a client office in Savannah, Georgia, with a Monday-through-Friday, 8 a.m. to 5 p.m. schedule. The engineer provides hands-on end-user and executive support, works with enterprise-class systems, and contributes to client infrastructure projects and short- and long-term IT planning. The position combines advanced desktop, Microsoft 365, network, security, Windows, and virtual server support with healthcare application and vendor coordination. The engineer serves as a technical point of contact and subject matter expert for assigned clients, keeps tickets and documentation current, and works with client teams, internal colleagues, and vendors to resolve issues and improve service. The role also includes user training, mentorship, and support for testing new environment configurations. The role periodically involves onsite field work and physical activity. The listed physical functions may be performed with or without reasonable accommodation.
Requirements
- High school diploma or GED.
- At least 5 years of experience in a helpdesk or similar advanced technical role.
- Previous experience in Healthcare IT or another high-compliance industry.
- Relevant experience may be considered in lieu of specific certifications.
Nice To Haves
- CompTIA A+, Network+, Security+, Cisco, or Microsoft certifications.
- Prior experience in a Managed Service Provider (MSP) environment.
- Experience with ConnectWise.
- Familiarity with troubleshooting medical software and equipment.
Responsibilities
- Provide prompt and effective support for end-user issues, resolving them within SLA times and tracking progress.
- Collaborate with clients, Service Delivery Managers, and teammates to deliver high-quality service and a positive user experience.
- Lead and participate in infrastructure improvement projects.
- Maintain accurate documentation, create detailed support tickets, and log activities for tracking and reporting.
- Provide hands-on support to executive teams and assist with strategic IT planning.
- Escalate complex issues to senior technical teams with documentation of troubleshooting steps and recommendations.
- Serve as the subject matter expert for assigned clients and provide guidance and mentorship to team members.
- Identify and report potential major incidents and communicate them promptly to the Service Delivery Manager.
- Develop and deliver end-user training on supported software and hardware.
- Install and configure client-specific software and infrastructure, coordinating with vendors when necessary.
- Support Professional Services and Account Management teams by testing new environment configurations and providing feedback.
- Support workstation hardware and software, including Windows and Mac OS, and mobile devices.
- Administer and troubleshoot Office 365 services, including SharePoint, OneDrive, and collaboration tools.
- Resolve and document complex support tickets using ConnectWise through calls, chat, and email.
- Troubleshoot network issues such as DNS, DHCP, and VPN; support firewall configuration and reliable connectivity across locations.
- Manage Windows environments and virtual server infrastructures, including file permissions and Active Directory administration.
- Coordinate with EMR/EHR vendors to resolve healthcare application issues and minimize downtime.
- Train end users on advanced IT tasks and best practices, and mentor users to improve their technology confidence and productivity.
- Share expertise with teammates and mentor junior technicians.
- Provide direct support to executive and senior leadership to maintain business continuity and efficiency.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Nine paid company holidays.
- Three weeks of paid time off and an additional week of sick leave.
- $1,500 certification and education reimbursement.
- Ongoing learning and development opportunities, infrastructure project involvement, and mentorship.
- Work-life balance and a supportive, collaborative, people-focused culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
