Onsite Concierge Shift B Part-time (Del Webb Sweetgrass)

RealManage•Richmond, TX

2d•$17 - $20•Onsite

About The Position

The Onsite Concierge serves as the first point of contact for residents, guests, and vendors, creating a welcoming and professional environment while supporting the daily operations of the community. This role focuses on exceptional customer service, effective communication, and maintaining building standards, safety, and resident satisfaction.

Requirements

High school diploma or GED required.
Minimum two years of customer service, administrative, hospitality, or related experience.
Strong computer and communication skills.

Nice To Haves

Experience in HOA, country club, recreation center, or hospitality environments.
Experience with membership, reservation, or HOA software systems.

Responsibilities

Manage the front desk and lobby area and a constant presence at the front desk.
Answer resident inquiries, telephone calls, and emails.
Provide consistently prompt and friendly customer service, by phone and in person.
Provide information regarding community services and amenities.
Administrate and maintain Lost and Found program.
Act as a community ambassador and be the face of Sweetgrass culture and customer service.
Provide a consistently warm and friendly welcome to all residents and visitors.
Welcome new residents and assist with community orientation.
Prepare and distribute welcome materials and information packets.
Maintain membership records, guest passes, and owner information.
Process membership updates and account changes.
Be comfortable with providing answers to most questions and assist with any need.
Issue access control devices and amenity passes.
Monitor facility access and report suspicious activity.
Enforce facility access policies and procedures.
Register residents for events, classes, and activities.
Collect payments and issue receipts.
Maintain registration records.
Coordinate room rentals and reservations.
Process rental agreements and collect payments.
Coordinate setup and teardown requirements.
Process payments and maintain transaction records.
Reconcile transactions in accordance with Association procedures.