Onsite AV Service Technician

Diversified•Toronto, ON

9d•Onsite

About The Position

Diversified is a global leader in audio visual and media innovation, known for designing and building experiential environments. The company delivers solutions for complex, large-scale, and immersive installations for a global clientele including media organizations, retailers, sports and live performance venues, corporate enterprises, and government agencies. Diversified aims to create a world without boundaries, enabling people to connect and experience moments that matter. The company offers a career path with flexibility for personal and professional growth, engaging associates in big, complex, and rewarding projects. Associates enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. The ADOPT Onsite AV Service Technician works within an assigned client site daily, providing technical system support. A key aspect of this role is building and maintaining client relationships to ensure superior client satisfaction, leading to renewal and growth of ADOPT onsite support agreements. Support includes meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. Technicians also perform routine maintenance and repair of faulty systems and equipment.

Requirements

A high school diploma (or equivalent) is a minimum requirement for this position
A background screen and driving records check will be performed for all applicants
1+ years of experience with audio-visual related systems
Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters)

Nice To Haves

A postsecondary education degree
A technical school/education certification/degree
Client relations related training/certifications
AVIXA CTS related certifications
Biamp related certifications
Crestron related certifications
Networking/IT related certifications
Experience with audio-visual related systems (1-3 years of AV support preferred)
Experience trouble shooting video walls, control systems, and DSP
Experience with video conferencing, unified communications, and collaboration platforms
Experience in a field related to providing face-to-face client technical systems support
Experience in a field related to providing technical systems support
Experience with supporting internal and external client relationships
Forward-thinking individual, with diligence and efficiency in multi-tasking
Possessing the ability to take ownership and provide solutions toward resolution
Excellent communications and client service skills, with consistent follow-through
Detail oriented and technically savvy

Responsibilities

Exercise successful collaboration with Diversified team members and departments
Perform supporting assists for end-user meetings/conferences/events
Perform routine preventive maintenance of technical systems, ensuring a ready to use state
Perform resolution of any system/equipment repair faults discovered within systems
Interface/liaison with others in efforts related to equipment faults and repair needs
Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs)
Develop and manage/maintain an inventory tracking/recording mechanism
Track/update repair needs, work duties and events within ticketing systems
Produce summary and detailed reports
Maintain functional aspects of technical systems for an optimal ready to use state
Continue to progress elevated technical skills related to technical systems characteristics
Continue to grow and hone soft skills related to satisfactory client relationships
Create proper reporting materials to help express the value of the role to the client
Create an atmosphere of pleasure and confidence with the Diversified client experience