Online Technology Specialist

Palm Beach State College•Lake Worth, TX

5d•Hybrid

About The Position

Under general direction, responsible for and performing a variety of complex and technical tasks related to learning technology applications administration, online student support, and user operational duties in support of academic application systems. Serves as the primary contact for resolving faculty and student learning technology issues, including but not limited to Online Learning Management platforms, and related online support systems.

Requirements

Associate's degree and four years of related experience; or high school diploma or GED and six years of related experience
Knowledge of: Online Course Management systems (i.e., Canvas or similar)
Troubleshooting and resolving issues in browser-based applications and platforms
Principles of issue escalation and user support
Instructional technologies and best practices in online education
Basic HTML and web publishing practices
Microsoft Office 365 suite or similar applications
Attention to detail while maintaining effective time and task management
Analyzing technical issues and identifying root causes
Prioritizing and managing multiple tasks and deadlines
Communicating with technical support and working collaboratively on cross-departmental projects
Creative thinking and problem solving to explore new technology, processes, and approaches
Managing educational tools and systems
Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
Clearly and concisely document technical issues, troubleshooting solutions, and system configurations
Learn and adapt to new technologies quickly and efficiently
Regular physical attendance required

Nice To Haves

Completion of the Canvas Certified Technical Admin (CCTA) training

Responsibilities

Provides support to faculty and students using Online Learning Management platforms, web portals, instructional technologies, academic media technologies, and related online learning support systems.
Maintains, modifies, customizes, upgrades, and troubleshoots assigned academic application systems and technologies to meet user needs and ensure availability and access to various applications and instructional technologies.
Maintains online course management system, knowledge base, video repository, technical how-to resources, and other key Online support platforms.
Provides assistance to faculty in identifying at-risk online students and provides assistance to these students with additional course orientation, assistance referrals, and other support services.
Supports the operation, scheduling, coordination, and use of the TV Production and Podcast Studio for online learning, instructional media, faculty lecture recording, course media development, student media projects, and related academic activities.
Facilitates and supports live student technology webinars, course orientations, Canvas walkthroughs, technology readiness sessions, and live question-and-answer support related to online learning technologies.
Maintains both professional and technical knowledge by attending educational workshops and pursuing related professional development opportunities.
Performs other job-related duties as assigned.

Benefits

Tuition fee waiver at PBSC
tuition reimbursement
degree recognition award
educational leave
Medical, dental, vision, disability, life insurance
parental leave
Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
wellness programs, and apps related to stress management, nutrition, meditation, and more.
Leadership programs, professional learning workshops, and more.
State retirement plan options and voluntary 403(b) and 457 plans.