Online Banking Specialist

TEKsystems • Wakefield, MA

5d • $23 - $25 • Hybrid

About The Position

We are seeking a customer-focused and professional Customer Service Representative to support Online Banking users. This role requires strong communication skills, problem-solving ability, and a commitment to delivering an outstanding customer experience via phone and email.

Requirements

• 3+ years of customer service experience in a professional call center or high-volume phone environment
• Strong verbal and written communication skills (email communication is critical)
• Proven ability to troubleshoot basic technical issues and guide customers to solutions
• Highly organized with strong multitasking and problem-solving skills
• Detail-oriented with a strong sense of urgency and professionalism
• Ability to work independently and make sound decisions
• Quick learner in a fast-paced, evolving environment
• Reliable attendance and strong work ethic
• Comfortable navigating multiple systems (10+ daily)

Responsibilities

• Deliver exceptional customer service to online banking users via phone and email
• Accurately address and resolve customer questions, concerns, and technical issues
• Support inbound call volume within the Customer Service Center
• Respond to internal and external inquiries with strong written communication skills
• Act as a liaison between customers and third-party service providers
• Process new online banking enrollments and maintain existing accounts
• Assist with additional call center functions as needed

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed