Online Store Support - FT

Goodwill of the Olympics & Rainier Region•Auburn, WA

9d•Onsite

About The Position

The Online Store Support role sorts and selects online-appropriate items from store product flow. This is an onsite position at the Auburn, Washington store, not a remote position. The role works with staff and teammates to identify collectible items for E-Sales and support accurate tracking, packing, and shipping. It requires knowledge of popular secondhand online-market items, product familiarity with collectibles, apparel, and electronics, basic computer and email skills, and the ability to work collaboratively toward store goals. The position has no supervisory responsibilities. The hourly rate is $17.13. The role calls for reliability, flexibility based on business needs, organization, attention to detail, prioritization, communication, and the ability to work independently as well as with a team. Employees are expected to demonstrate cultural competence and effective judgment, problem-solving, and interpersonal skills. A high school diploma or GED is preferred but not required. Physical duties include standing, walking, reaching, handling items, and lifting; the workplace may involve occasional exposure to moving mechanical parts and fumes or airborne particles, with usually moderate noise. Reasonable accommodations may be considered for qualified employees.

Requirements

Knowledge of popular items sold secondhand through online marketplaces.
Organizational skills, attention to detail, and ability to prioritize multiple tasks.
Reliability and ability to work a flexible schedule based on business needs.
Coachable attitude, desire to grow, and communication skills.
Ability to contribute to a team and work independently.
Cultural competence and ability to work effectively with a culturally and demographically diverse population.
Analytical, judgment, decision-making, communication, interpersonal, and problem-solving skills.
Self-motivated, resourceful, creative, high-integrity approach, positive attitude, and ability to build effective working relationships.
Ability to read and interpret hard data and metrics and speak effectively before groups of customers or employees.
Ability to calculate basic figures, amounts, percentages, and averages (as stated in the position description).
Ability to navigate multiple program screens and use a computer, keyboard, mouse, 10-key, and touchscreen (as stated in the position description).
Ability to perform essential job functions with or without reasonable accommodation.
High school diploma or GED preferred, but not required.

Nice To Haves

Previous experience selling items online.
Antique store experience.
Prior supervisory experience, helpful for product knowledge and demonstrating ability to work in a non-supervisory role through peer partnerships and teamwork.

Responsibilities

Sort and select online-appropriate items from store product flow.
Work with staff to ensure collectible and online-appropriate items are sent to E-Sales weekly.
Ensure accurate tracking, packing, and shipping of items.
Work with teammates to meet store goals.
Perform other duties as assigned.

Benefits

Medical, vision, and dental insurance, with a portion of the employee premium paid by Goodwill; dependent coverage is available at the employee's cost.
Accident and life insurance options.
401(k) retirement plan.
Vacation: 80 hours annually for employees with 1–4 years of service.
10 paid holidays annually.
8 days of prorated sick leave annually.
Access to childcare benefits through Upwards.
Parental leave covered by sick and vacation hours.
Merchandise discounts for all employees.
Career growth opportunities and promotion from within.