Online Chat Support Representative

Jobs for Humanity • San Diego, CA

4d

About The Position

Finmail is seeking a friendly, customer-focused Online Chat Support specialist to deliver customer service in a fast-paced digital environment. The representative responds to customer inquiries through chat, provides accurate information about products, services, and company policies, troubleshoots issues, and guides customers toward solutions. The role also involves documenting interactions, escalating complex or sensitive matters, and managing multiple conversations while maintaining service quality.

Requirements

• Strong active listening skills and an empathetic approach to customer interactions.
• Proven customer service experience; experience in retail, support, hospitality, or a related field is preferred.
• Ability to manage multiple conversations simultaneously without compromising quality.
• Fast and accurate typing skills and proficiency in using chat platforms.
• A problem-solving mindset and ability to think critically and find practical solutions.

Nice To Haves

• Customer service experience in retail, support, hospitality, or a related field.

Responsibilities

• Respond promptly to customer inquiries via chat in a friendly and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and guide customers toward effective solutions.
• Thoroughly document chat interactions and maintain accurate system records.
• Identify and escalate complex or sensitive issues to appropriate team members or supervisors.
• Manage multiple chat conversations simultaneously while maintaining quality.

Benefits

• Tuition reimbursement program for acquiring or enhancing skills.
• Comprehensive in-house training program.
• Employee assistance program.
• Sign-on bonus of $200.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed