Online Sales Support Representative
Levin Furniture & Mattress•Pittsburgh, PA
•Onsite
About The Position
The Online Sales Support Representative supports customers’ online shopping experience from order placement through delivery. This on-site role at a Levin Store handles online order review and fulfillment, payment processing and reconciliation, fraud prevention, customer inquiries, appointment scheduling, and administrative support. The position pays $16 per hour and includes on-the-job training.
Responsibilities
- Review website orders for accuracy and readiness, compare them with internal systems, and make corrections when needed.
- Track direct-ship orders and monitor shipping updates.
- Fulfill completed online orders and provide required information to financing partners.
- Process customer payments and refunds accurately and efficiently.
- Balance accounts, reconcile transactions, investigate discrepancies, and resolve payment-related issues.
- Review suspicious online transactions and investigate unusual activity to help prevent fraud.
- Respond to incoming calls, emails, website chats, and customer inquiries about orders, deliveries, financing, and account information.
- Schedule delivery, pickup, and service appointments.
- Work with store associates, delivery teams, financing partners, and customers.
- Assist with administrative and clerical duties and maintain accurate, organized records.
Benefits
- On-the-job training
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with company match
- Paid time off
- Holiday pay
- Merchandise discount
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
