Online Sales Support Representative
Levin Furniture & Mattress•Mentor, OH
•Onsite
About The Position
The Online Sales Support Representative helps ensure customers have a positive online shopping experience from order placement through delivery. This on-site role supports the online business by handling customer orders, payments, scheduling, fraud prevention, customer communications, and administrative tasks. The listed pay rate is $16 per hour. On-the-job training is provided.
Responsibilities
- Review website orders for accuracy and compare them with internal systems, making corrections when needed.
- Track direct-ship orders and monitor shipping updates.
- Fulfill completed online orders and provide financing partners with needed information.
- Process customer payments and refunds accurately and efficiently.
- Balance accounts and reconcile transactions throughout the day.
- Investigate payment discrepancies and resolve related issues.
- Review suspicious online transactions and investigate unusual activity to help prevent fraud.
- Respond to incoming calls, emails, website chats, and customer inquiries.
- Assist customers with questions about orders, deliveries, financing, and account information.
- Schedule delivery, pickup, and service appointments.
- Work with store associates, delivery teams, financing partners, and customers.
- Assist with administrative and clerical duties as needed.
- Maintain accurate, organized records to support operations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with company match
- Paid time off
- Holiday pay
- Merchandise discount
- On-the-job training
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
