Online Hotel and Resort Reservationist | Entry Level – Remote

Destination Careers•Boston, MA

10d•$30,000 - $60,000•Remote

About The Position

Destination Knot is a modern travel planning company that curates hotel and resort stays based on clients’ preferences, budgets, and lifestyles. The company is seeking a motivated, customer-focused Online Hotel and Resort Reservationist to help clients research, book, and manage hotel and resort reservations for personal and group travel. This entry-level role is suitable for someone passionate about travel and interested in learning hotel and resort booking; no prior travel industry experience is required, and training is provided. The role is remote and offers flexible scheduling options. The reservationist works independently as part of a collaborative team, providing customer service and travel support through phone, email, and messaging platforms. The stated salary range is $30,000–$60,000 per year.

Requirements

No prior travel industry experience is required; training is provided.
Strong communication and customer service skills.
Basic computer proficiency and willingness to learn booking systems.
High attention to detail and ability to stay organized.
Positive attitude, professionalism, and reliability.
Must be at least 18 years old and have access to a computer and a stable internet connection.
Passion for travel and helping others.

Nice To Haves

Responsibilities

Assist clients with booking hotels and resorts for personal and group travel.
Research and recommend accommodations based on client preferences.
Confirm reservations and provide clients with booking details and documentation.
Handle questions, special requests, and reservation changes professionally.
Learn to use booking platforms and supplier tools efficiently.
Provide customer service via phone, email, and messaging platforms.
Stay informed about destination trends, hotel features, and current travel promotions.