2 Online Dealer-MSL Program Specialist- Position # 03204

Virginia Information Technologies Agency•Richmond, VA

16d•$21 - $24•Onsite

About The Position

The VA Department of Motor Vehicles is looking to hire 2 individuals for the Online Dealer MSL Program Specialist position. They are part-time wage positions. The MSL Program Specialist is responsible for processing title work, payments, and lien-related documentation for businesses involved in towing, recovery, repair, and vehicle storage services. This position provides customer guidance, ensures compliance with DMV policies and regulatory requirements, and supports the timely resolution of complex lien transactions. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage high-volume workloads while maintaining accuracy and professionalism. Responsibilities include reviewing documentation, resolving discrepancies, maintaining records, and independently identifying and addressing processing issues to support efficient program operations. Wage positions are limited to working no more than 1,500 hours per agency during the 12-month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).

Requirements

Knowledge of DMV policies related to the Online Dealer Program and title processing.
Strong organizational skills to manage high-volume transactions and maintain accurate records.
Excellent communication skills for responding to dealer inquiries and resolving issues.
Proficiency in data entry, recordkeeping, and DMV systems.
Ability to audit submissions for compliance and accuracy.
Must pass a fingerprint-based background check.
Must possess a valid driver’s license with no less than 6 demerit points and no major convictions.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form.
All applicants for employment must consent to a background check.
Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Nice To Haves

Experience working with dealer programs, title submissions, or compliance auditing.
Familiarity with document imaging and retention systems.
Strong problem-solving skills for addressing operational inefficiencies.
Experience with DMV operations or similar regulatory environments.

Responsibilities

Processing title work, payments, and lien-related documentation for businesses involved in towing, recovery, repair, and vehicle storage services.
Providing customer guidance.
Ensuring compliance with DMV policies and regulatory requirements.
Supporting the timely resolution of complex lien transactions.
Reviewing documentation.
Resolving discrepancies.
Maintaining records.
Independently identifying and addressing processing issues to support efficient program operations.