Entry-Level Online Customer Service Rep

AIL•Ocala, FL

2d•Remote

About The Position

Join Globe Life AO – Empowering Families. Building Futures. 100% Remote | Flexible Schedule | Unlimited Growth Potential. Looking for a career that offers purpose, flexibility, and the opportunity to make a meaningful impact? At Globe Life AO, we're passionate about helping working families, veterans, union members, and their loved ones protect what matters most through personalized supplemental benefit solutions. Whether you're beginning a new career or looking for your next professional opportunity, you'll find a supportive, growth-focused environment where your success is driven by your ambition—not your background.

Requirements

Legally authorized to work in the United States
Ability to obtain a resident Life & Health Insurance License (licensing guidance provided)
Reliable high-speed internet connection
Windows-based computer with webcam
Professional home workspace
Strong communication and interpersonal skills
Positive attitude and willingness to learn
Self-motivation and strong work ethic
Excellent organizational and time-management skills
Confidence using computers and virtual communication tools
Professionalism, integrity, and a customer-first mindset

Nice To Haves

Previous experience in customer service, sales, education, healthcare, hospitality, or client relations is helpful—but not required. We provide full training and mentorship.

Responsibilities

Meet with clients through scheduled Zoom and phone consultations
Educate families on available supplemental benefit programs
Recommend personalized coverage based on each client's needs
Guide clients through the enrollment process
Build long-term relationships through ongoing support and policy reviews
Maintain accurate records while ensuring compliance with company policies and applicable regulations