Customer Service Representative Online Benefits – Entry Level
About The Position
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. This opportunity is ideal for professionals who enjoy helping others, building strong client relationships, and developing valuable communication and leadership skills while working from home. Whether you're beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the training, mentorship, and support needed to help you succeed. No prior insurance experience is required. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the long-term success of our representatives through mentorship, leadership development, and performance-based advancement.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Excellent communication and interpersonal skills
- Positive attitude and willingness to learn
- Self-motivation and accountability
- Strong organizational and time-management skills
- Ability to work independently in a remote environment
- Professionalism and integrity
- Commitment to delivering outstanding client service
Nice To Haves
- Experience in Customer Service
- Experience in Client Relations
- Experience in Sales
- Experience in Healthcare
- Experience in Retail
- Experience in Hospitality
- Experience in Education
- Experience in Administrative Support
- Experience in Call Center Operations
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products and services clearly and professionally
- Assist clients with applications, enrollment, and policy updates
- Provide ongoing customer service and follow-up communication
- Build strong, long-term client relationships
- Maintain accurate client records and documentation
- Participate in structured virtual training and coaching
- Develop communication, customer service, and leadership skills
- Learn industry products, systems, and best practices
- Collaborate with a supportive remote team
- Continue growing through mentorship and professional development
Benefits
- Flexible scheduling after training
- No daily commute
- Comprehensive onboarding and training
- Leadership mentoring
- Weekly coaching and professional development
- Performance-based career advancement
- Promotion from within
- Weekly performance-based compensation
- Performance bonuses
- Leadership recognition programs
- Career advancement opportunities
- Company-sponsored leadership conferences
- Recognition events
- Incentive trips
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Residual income opportunities
- Union-supported work environment
- Advanced virtual technology and collaboration tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
