Online Checkout Support Associate
About The Position
TurfCasa is hiring an Online Checkout Support Associate to help customers resolve questions while placing online orders. This is a remote role supporting the company, whose office is in Lakeway, Texas. The associate coordinates with on-site fulfillment teams but does not perform physical warehouse, delivery, installation, or facilities work. U.S.-based remote applicants are welcome, and employment eligibility for the applicant’s work location must be confirmed during hiring. The primary opening is full-time; part-time candidates may be considered depending on staffing needs. Entry-level applicants are welcome, and paid training is provided. Base pay is $19.25–$22.50 per hour, with starting pay within that range depending on relevant skills and experience. The role involves guiding customers through online checkout without requesting passwords or full payment-card details, documenting checkout problems, escalating technical or payment issues, confirming order submission status, and coordinating order exceptions with customer service and fulfillment. Successful candidates are patient, communicate clearly, are comfortable learning online ordering and remote collaboration tools, communicate with on-site teammates, and follow approved processes. Full-time employees receive 10 days of accrued paid time off and six paid holidays. Part-time paid time off is prorated. Schedules are provided two weeks in advance where practical. A pay review takes place after 90 days, but a raise is not guaranteed. Employee product discounts are subject to approved product margins. Benefits are administered under applicable company policies and eligibility terms.
Requirements
- Patience and the ability to provide clear explanations.
- Comfort learning online ordering tools and remote collaboration tools.
- Ability to communicate with on-site teammates and follow approved processes.
- Employment eligibility for the applicant’s work location must be confirmed during hiring.
Nice To Haves
- Relevant skills and experience may affect starting pay within the stated range.
Responsibilities
- Guide customers through the online checkout process without requesting passwords or full payment-card details.
- Document checkout problems and escalate technical or payment issues to the appropriate team.
- Confirm order submission status and coordinate order exceptions with customer service and fulfillment.
Benefits
- Paid training.
- Full-time employees receive 10 days of accrued paid time off.
- Full-time employees receive six paid holidays.
- Part-time employees receive prorated paid time off.
- Employee product discounts, subject to approved product margins.
- A pay review after 90 days; a raise is not guaranteed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
