One Stop Operations Coordinator

Eckerd Connects•Greenville, SC

20d

About The Position

The One-Stop Operations Coordinator is part of the Eckerd Workforce Development Team and coordinates the daily operations of local Job Centers/WIOA One-Stop Career Centers. The role helps ensure seamless, high-quality service for job seekers, employers, and partners; effective staffing and center coverage; and collaboration among partners to meet contractual goals and program deliverables within the operating budget. The coordinator also supports a welcoming customer experience, facility and inventory needs, partner meetings and agreements, and timely regional reporting. Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards. Its workforce programs support career pathways for youth, adults, and dislocated workers through occupational skills training, customized training, on-the-job training, incumbent worker training, transitional employment, youth development, academic instruction, career and technical education, and access to the 14 WIOA Youth Elements. The organization also develops relationships with employers and supports industry or sector partnerships.

Requirements

Bachelor’s degree in social services, counseling, business, or a related field from an accredited college or university, or a suitable combination of education and experience.
At least 2 years of relevant work experience.
Experience with community social services, particularly workforce, employment, and training.
Proficiency with Microsoft Office applications and database tracking systems.
Successfully pass applicable state, local, and funder criminal-background screening requirements.
Pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.
Hold an appropriate, valid state driver’s license and meet Eckerd’s auto-insurance requirements.
Be able to drive for business purposes and facilitate travel through the assigned area.

Nice To Haves

Previous experience working with the target population.

Responsibilities

Coordinate daily operations of local Job Centers/WIOA One-Stop Career Centers to support high-quality service delivery to job seekers, employers, and partners.
Ensure center staff are appropriately deployed and staffing ratios comply with the service plan.
Coordinate and communicate coverage plans for office closures and outages.
Ensure partners work together to meet or exceed contractual performance goals within operating-budget and program-deliverable guidelines.
Promote a positive and welcoming customer experience at regional One-Stop Centers.
Monitor supplies, order inventory, and report needs.
Communicate facility and partner needs to Eckerd managers and funder contacts.
Assist with scheduling and delivering One-Stop Partner meetings and establishing linkages with community service-related organizations.
Assist in maintaining regional partner agreements (MOUs and MOAs).
Establish and maintain monthly and quarterly reports to ensure timely and accurate information flow, including providing information to the region’s ADA and EEO Coordinator.