One Stop Operations Coordinator
About The Position
The One-Stop Operations Coordinator is part of the Eckerd Workforce Development Team and coordinates the daily operations of local Job Centers/WIOA One-Stop Career Centers. The role helps ensure seamless, high-quality service for job seekers, employers, and partners, including appropriate staff deployment, coordination of coverage plans, and collaboration among partners to meet contractual performance goals within program guidelines and budgets. The coordinator supports a welcoming customer experience, monitors supplies, communicates facility and partner needs, helps organize partner meetings and maintain partner agreements, and produces timely, accurate reports. Some travel may be required within the assigned area. Eckerd Connects delivers WIOA services through contracts with the U.S. Department of Labor and local workforce boards. Its workforce programs serve youth, adults, and dislocated workers through services such as occupational skills training, customized training, on-the-job training, incumbent worker training, transitional employment, and youth development and education programs.
Requirements
- Bachelor’s degree in social services, counseling, business, or a related field from an accredited college or university, or a suitable combination of education and experience.
- At least 2 years of relevant work experience.
- Experience with community social services, particularly workforce, employment, and training services.
- Proficiency with Microsoft Office applications and database tracking systems.
- Successfully pass required background screening, including applicable state, local, and funder criminal background checks.
- Pass a drug screen in accordance with the Substance Abuse and Drug-Free Workplace policy.
- Hold an appropriate and valid state driver’s license, meet Eckerd’s auto insurance requirements, and be able to drive for business purposes.
Nice To Haves
- Previous experience working with the target population.
Responsibilities
- Coordinate daily operations of local Job Centers/WIOA One-Stop Career Centers to provide high-quality service to job seekers, employers, and partners.
- Ensure center staff are appropriately deployed and staffing ratios comply with the service plan.
- Coordinate and communicate coverage plans for office closures and outages.
- Ensure partners collaborate to meet or exceed contractual performance goals within the operating budget and program deliverables.
- Promote a positive and welcoming customer experience at regional One-Stop Centers.
- Monitor supplies, order inventory, and report supply needs.
- Communicate facility and partner needs to Eckerd managers and funder contacts.
- Assist with scheduling and delivering One-Stop Partner meetings.
- Help establish linkages with community service-related organizations.
- Assist in maintaining partner agreements, including MOUs and MOAs, in the region.
- Establish and maintain monthly and quarterly reports to ensure timely and accurate information flow, including providing information to the region’s ADA and EEO Coordinator.
- Facilitate travel through the assigned area when required.
Benefits
- Low-cost medical, dental, and vision insurance.
- 19 days of paid time off during the first year.
- 11 paid holidays.
- Retirement savings plan with employer match up to 5%.
- Flexible spending accounts.
- Paid short-term and voluntary long-term disability.
- Group term life and AD&D insurance.
- Voluntary term life insurance.
- Public Service Loan Forgiveness (PSLF) eligible employer.
- PTO Exchange.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
