Oncology Scheduling Specialist

Banner Health•Mesa, AZ

About The Position

This position assists scheduling needs at Banner University Medical Center Tucson Cancer Center. It coordinates scheduling across the campus for physicians, medical facilities, and specialized medical practices, including physician appointments, surgical procedures, diagnostic tests, pain management, and other physician-directed tests and treatments. The role uses customer engagement strategies, knowledge of clinical procedures, and familiarity with company facilities to provide accurate and timely information, create integrated multidisciplinary schedules, and support an easy, empathetic, and differentiated oncology patient experience. This is a Banner Staffing Services Registry/Per Diem position. Registry/Per Diem positions are used as needed within Banner Health and do not have guaranteed hours. The listed work hours are 9:00 a.m.–5:30 p.m.; initial training hours are 8:00 a.m.–4:30 p.m. No medical benefits package is offered. A post-offer Occupational Health physical assessment, drug screen, and background check covering employment, criminal, and education history are required.

Requirements

High school diploma, GED, or equivalent working knowledge.
Two years of scheduling experience in a physician’s office or hospital.
Excellent communication, organizational, and problem-solving skills.
Proficiency with commonly used office software and ability to use software for medical practice management and scheduling.
Medical terminology may be required for some assignments.

Nice To Haves

Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred.
Working knowledge of various insurance plans and/or workers’ compensation is preferred.
Spanish bilingual ability may be preferred for some assignments.
Additional related education and/or experience is preferred.

Responsibilities

Coordinate medical appointments by scheduling patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
Receive and initiate calls with patients, providers, provider offices, and facilities while following established scheduling procedures and protocols.
Receive physicians’ orders and schedule or reschedule appointments, tests, and procedures using electronic medical record and scheduling software in accordance with clinical protocols and scheduling standards.
Identify alternative scheduling solutions when a patient’s preferred time is unavailable while following procedures and maintaining patient safety.
Provide patients with information, pre- and post-test instructions, appointment locations, and directions; answer questions within established guidelines and refer clinical questions to clinical staff as appropriate.
Communicate with patients, facilities, providers, and clinical colleagues through phone, chat, email, electronic medical record messaging, and other digital channels.
Anticipate patient and provider needs and respond to support an easy, empathetic, solution-oriented patient experience.