Oncology Scheduling Coordinator

United Urology Group•Scottsdale, AZ

21h•Hybrid

About The Position

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more! We are seeking a highly organized Oncology Scheduling Coordinator to support the coordination of care for oncology patients. In this role, you will manage the scheduling of diagnostic tests, follow-up visits, and treatment-related appointments, ensuring each patient’s care pathway is complete, timely, and free of delays. The Oncology Scheduling Coordinator serves as a central point of communication between patients, providers, and ancillary services, helping to streamline the patient journey from diagnosis through treatment planning. This role is critical to maintaining efficient workflows, reducing delays in care, and delivering high-quality patient experience in a fast-paced environment.

Requirements

Minimum 3 years of scheduling, care coordination, or front office experience
Experience with Electronic Medical Records (EMR) systems preferred
Excellent communication and interpersonal skills.
Proven ability to build relationships and clearly convey information to patients, families, and healthcare professionals.
Ability to be proactive by anticipating challenges and finding a solution to ensure smooth operations.
Proven organizational skills and ability to prioritize effectively.
Ability to multi-task, effectively problem-solve and work in a fast-paced environment.
Demonstrated ability to work independently and as part of a team, taking initiative while collaborating effectively with team members.
Excellent customer service skills.
Proficient computer software and database skills.
Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.
Proficient knowledge of medical terminology.
Comfortable asking probing questions to patients.
Must demonstrate a caring, compassionate, and patient attitude.
Maintain & adhere to HIPAA compliance/ regulations.
Ability to type a minimum of 40 words per minute.

Nice To Haves

Experience in oncology, radiology, or specialty care preferred

Responsibilities

Coordinate and schedule all diagnostic tests, follow-up visits, and treatment-related appointments for oncology patients
Ensure each patient’s care pathway is fully scheduled, logically sequenced, and free of gaps or delays
Communicate appointment details, preparation instructions, and next steps clearly to patients
Identify, escalate, and resolve scheduling barriers, including authorization issues and missing orders
Coordinate expedited scheduling for urgent or high-priority patients
Maintain accurate and up-to-date documentation within EMR and scheduling systems
Monitor patient pipelines and proactively follow up on incomplete or pending scheduling steps
Support standardized oncology care pathways to ensure consistency and efficiency
Utilize patient engagement tools to send reminders, intake forms, and preparation instructions
Proactively manage cancellations and no-show risk through confirmation calls and rescheduling efforts
Backfill open slots and optimize scheduling to minimize delays in care