Oncology Scheduler - Emergency Relief

Frederick Health • Frederick, MD

27d

About The Position

Frederick Health is seeking an Oncology Scheduler on an as-needed basis. The role supports the organization’s mission, vision, core values, customer service philosophy, compliance program, regulatory requirements, and Standards of Behavior.

The Oncology Scheduler answers scheduling-related calls for Medical Oncology, Radiation Oncology, Chest Surgery, and IVOP. The scheduler manages multiple telephone lines professionally and promptly, schedules new consultations and follow-up visits according to practice templates in Meditech Expanse and/or Aria, gathers information to pre-register patients in those systems, and ensures pre-visit paperwork is sent. The scheduler also directs calls to appropriate staff and performs other administrative duties as assigned.

The position provides administrative support for Oncology Service Line activities, coordinates meals with pharmaceutical representatives, covers phones for peers, attends department meetings, and supports multiple service areas. The role uses office software and equipment to create correspondence, schedule appointments, and carry out general office duties. The position does not require patient contact. It is primarily sedentary to light work, with extended sitting, occasional standing or walking, and occasional lifting of up to 15 pounds.

The position reports to Oncology Managers and the Office Supervisor. The hourly pay range is $18.09–$24.24, based on experience, skills, and education.

Requirements

• At least two years of prior experience in a healthcare office setting; additional education may be substituted for experience.
• High school diploma or GED.
• Intermediate proficiency and accuracy with software such as MS Word and Outlook.
• Excellent verbal and written communication skills, including professional telephone communication.
• Ability to manage multiple phone lines.
• Strong organizational skills and ability to prioritize and manage multiple tasks.
• Ability to explain information and ideas clearly when speaking and understand written work-related materials.
• Ability to work professionally with a diverse population.
• Ability to maintain a high level of confidentiality.
• Ability to create, compose, and edit written materials.
• Ability to analyze and solve problems.
• Ability to sit for extended periods, reach with hands or arms, and use finger dexterity to manipulate objects such as a keyboard.
• Ability to perform sedentary to light work, including infrequent lifting of up to 15 pounds.

Nice To Haves

• Oncology office experience.
• Experience with electronic health records such as Meditech Expanse and Aria.
• Vocational training.

Responsibilities

• Answer scheduling-related calls and inquiries for Medical Oncology, Radiation Oncology, Chest Surgery, and IVOP.
• Schedule physician visits according to practice templates in the applicable electronic health record.
• Gather patient information for pre-registration and ensure pre-visit paperwork is sent to patients.
• Manage multiple phone lines, direct calls to appropriate staff, take accurate messages, and respond to calls using knowledge of policies and procedures.
• Triage calls involving clinical issues to the Triage RN.
• Reschedule patients as needed under the direction of the Office Supervisor.
• Coordinate with Interpreting Services when appropriate.
• Maintain patient satisfaction and communicate with clinical teams and the Office Supervisor to ensure inquiries are handled appropriately.
• Manage voicemail and respond to messages within the business day.
• Assist with coordination of Oncology Service Line activities and events with internal and external customers.
• Coordinate lunch or breakfast with pharmaceutical representatives.
• Provide phone coverage for peers during lunch, vacation, sick leave, and other absences.
• Attend and contribute to department staff meetings and Patients At Risk for Unhappiness meetings.
• Use software and electronic health records to create correspondence and schedule appointments.
• Operate office equipment, including a photocopier, fax machine, and calculator, and use a computer for email and electronic calendars.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance for eligible employees, effective the first of the month after 30 days of employment.
• Employer-paid life insurance, short-term income replacement, and long-term disability for eligible employees.
• Paid Time Off program for eligible employees.
• 403(b) retirement plan with employer match for eligible employees.
• Free financial planning sessions available to all employees.
• Educational assistance program.
• Employer-paid Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED