Oncology & Infusion Operations Coordinator

Mosaic Life Care•Saint Joseph, MO

About The Position

Works under the general direction of the Director of Oncology, Clinical Research, Outpatient Infusion, Ancillary Oncology, and Continued Care. Provides administrative and operational coordination across oncology, outpatient infusion, and supportive services, exercising discretion and independent judgment in prioritizing work, coordinating schedules and staffing coverage, supporting timekeeping processes, facilitating onboarding activities, participating in caregiver engagement efforts, and helping plan community cancer outreach initiatives. Collaborates closely with oncology leadership, providers, caregivers, and support departments to support patient access, optimize workflows, strengthen communication, and promote a positive patient- and caregiver-centered environment.

Requirements

High school diploma or equivalent required.
Strong organizational skills and ability to manage multiple priorities, deadlines, and follow-up items.
Excellent verbal and written communication skills and ability to interact professionally with providers, caregivers, leaders, and support departments.
High attention to detail, especially related to schedules, timecards, provider time off, onboarding tasks, and quality board updates.
Ability to maintain confidentiality and use sound judgment when handling sensitive information.
Demonstrated ability to problem solve, escalate concerns appropriately, and support efficient clinic workflows.
Commitment to patient-centered care, caregiver engagement, quality improvement, and teamwork.

Nice To Haves

Associate's degree.
Bachelor's degree.
Previous experience in a health care, oncology, and/or ambulatory clinic setting.
Supervisory, lead, coordinator, or administrative support experience.
Experience with EPIC, Microsoft Office applications, Oracle, and API.

Responsibilities

Independently plan, develop, and lead cancer community outreach activities and events, including cancer awareness, prevention, screening, survivorship, and education initiatives, in alignment with organizational goals, accreditation standards, and community health priorities.
Direct and coordinate the work of caregivers, volunteers, and community partners involved in oncology outreach events or operational support activities, establishing and ensuring completion of roles, expectations, timelines, and deliverables.
Allocate and coordinate resources, including caregiver time, supplies, equipment, event materials, space, and external partner support, to ensure appropriate coverage, effective patient flow, and successful execution of oncology initiatives and department priorities.
Develop, implement, and evaluate policies, procedures, workflows, and standard work processes related to oncology outreach activities, caregiver scheduling coordination, patient flow, and operational support across oncology service areas.
Coordinate correspondence, reports, and documents to support leadership.
Organize department committees.
Coordinate navigation of patient care among departments.
Support leaders with API scheduling and timecard processes for assigned oncology areas.
Coordinate onboarding of physicians, advanced practice providers, and other providers, including workspace, equipment, access requests, schedule templates, orientation activities, and communication with internal stakeholders.
Assist oncology leaders with coordination of caregiver rounding and huddles, and follow up on identified needs, barriers, concerns, and opportunities for improvement.
Create and organize information for quality boards.
Support clear and timely communication of quality, safety, patient experience, and operational updates to caregivers and providers.
Serve as a liaison with internal and external contacts, including regional outreach affiliations.
Perform other duties as assigned to support oncology operations, strategic priorities, and organizational goals.