Oncology Customer Care Agent, Cancer Care, FT, 9A-5:30P
About The Position
The Oncology Customer Care Agent demonstrates service excellence and positive interpersonal skills when interacting with patients of all ages, families, community members, and employees. The role operates a telephone switchboard to relay incoming, outgoing, and interoffice calls, provides exceptional customer service to callers, and accurately connects them to the appropriate destination. The agent escalates consumer concerns across different communication channels and communicates effectively with patients, coworkers, the department Lead/Supervisor, and Manager. The position requires working from home in a noise- and distraction-free home office environment. The employee must have basic technical skills to set up equipment and troubleshoot as needed. The estimated pay range is $17.11–$21.73 per hour, depending on experience.
Requirements
- At least two years of customer service experience.
- Basic computer knowledge.
- Good written and verbal communication skills.
- Ability to work well under pressure.
- Ability to work from home in a noise- and distraction-free home office environment.
- Basic technical skills for equipment setup and troubleshooting.
Nice To Haves
- Experience with a Customer Relations Management (CRM) application, such as Salesforce.
- Experience with Electronic Medical Records (EMR) or a scheduling system.
Responsibilities
- Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls.
- Deliver exceptional customer service to callers and accurately connect them to the appropriate destination.
- Escalate consumer concerns across different communication channels.
- Communicate effectively with patients, coworkers, the department Lead/Supervisor, and Manager.
- Set up equipment and troubleshoot technical issues as needed while working from home.
Benefits
- Career growth and development opportunities with clear pathways and ongoing support.
- Comprehensive health and wellness resources.
- A wellness program that can help employees eliminate their medical plan deductible and reduce out-of-pocket healthcare costs.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
