Financial Clearance Associate, Business Support, FT, 9A-5:30P

Baptist Health South Florida • Remote, FL

10d • $18 - $22

About The Position

The Financial Clearance Associate obtains and verifies patient demographic and insurance information, including authorizations, referrals, and notifications for diagnostic, surgical, therapy, admission/observation, and other procedures or treatments. The role may schedule initial, follow-up, and add-on patient appointments or procedures, as applicable.

The position works in a call-center-type environment and is accountable for individual quality metrics, including productivity, accuracy, and customer service quality assurance. Responsibilities also include coordinating patient flow, processing information in a timely manner, and maintaining knowledge of departmental, physician-practice, and hospital practices to address patient questions and concerns. The incumbent maintains knowledge of insurance requirements, Baptist Health South Florida pricing and financial assistance options, and Revenue Cycle operations, while providing professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

Requirements

• High school diploma, certificate, GED, training, or equivalent experience.
• Complete and successfully pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail-oriented, organized, and a team player.
• Compassionate, with excellent customer service and interpersonal communication skills.
• Minimum required experience: less than one year.

Nice To Haves

• Basic knowledge of medical and insurance terminology.
• Experience with computer applications such as Microsoft Office and EMR applications.
• Accurate typing skills.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English and Spanish/Creole.

Responsibilities

• Obtain and verify patient demographic and insurance information.
• Obtain and verify authorizations, referrals, and notifications for diagnostic, surgical, therapy, admission/observation, and other procedures or treatments.
• Schedule initial, follow-up, and add-on patient appointments or procedures, as applicable.
• Meet individual quality metrics, including productivity, accuracy, and customer service quality assurance.
• Coordinate patient flow and ensure timely processing.
• Maintain knowledge of departmental, physician-practice, and hospital practices to address patient questions and concerns.
• Maintain knowledge of insurance requirements, Baptist Health South Florida pricing, financial assistance options, and Revenue Cycle operations.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible and reduce out-of-pocket healthcare costs.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED