Financial Clearance Associate, Business Support, FT, 9A-5:30P

Baptist Health South Florida • Miami, FL

10d • $18 - $22

About The Position

The Financial Clearance Associate obtains and verifies patient demographic and insurance information, including authorizations, referrals, and notifications for diagnostic, surgical, therapy, admission/observation, and other procedures or treatments. The role may schedule initial, follow-up, and add-on patient appointments or procedures.

The position works in a call-center-type environment and is accountable for individual quality metrics, including productivity, accuracy, and customer-service quality assurance. The associate coordinates patient flow and timely processing, and maintains knowledge of departmental, physician-practice, and hospital practices to address patient questions and concerns. The role also requires knowledge of insurance requirements, Baptist Health South Florida pricing, financial assistance options, and Revenue Cycle operations. The associate provides professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members, consistent with Baptist Health’s service philosophy.

Estimated pay range is $17.62–$22.38 per hour, depending on experience.

Requirements

• High school diploma, certificate, GED, training, or equivalent experience.
• Complete and successfully pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail-oriented, organized, and a team player.
• Compassionate, with excellent customer-service and interpersonal communication skills.
• Less than one year of minimum required experience.

Nice To Haves

• Basic knowledge of medical and insurance terminology.
• Experience with computer applications such as Microsoft Office and EMR applications, and accurate typing skills.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English and Spanish or Creole.

Responsibilities

• Obtain and verify patient demographic and insurance information.
• Obtain or verify authorizations, referrals, and notifications for diagnostic, surgical, therapy, admission/observation, and other procedures or treatments.
• Schedule initial, follow-up, and add-on patient appointments or procedures, as applicable.
• Meet individual quality metrics, including productivity, accuracy, and customer-service quality assurance.
• Coordinate patient flow and ensure timely processing.
• Maintain knowledge of departmental, physician-practice, and hospital practices to address patient questions or concerns.
• Maintain knowledge of insurance requirements, Baptist Health South Florida pricing, financial assistance options, and Revenue Cycle operations.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED