Oncology Concierge Technician - Pharmacy

Onco360 • Houston, TX

3d • Remote

About The Position

Onco360 Pharmacy is seeking Oncology Concierge Technicians to join our dedicated team. This is a full-time position with a remote work opportunity. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. We offer a career with purpose, helping patients access life-saving medications, a supportive culture that values teamwork, respect, integrity, and passion, and growth opportunities as we invest in your professional and personal development.

Requirements

• High School Diploma or GED
• 1+ years of pharmacy experience
• Strong communication, organizational, and customer service skills
• Self-motivated, organized, detail-oriented, and adaptable to changing priorities
• Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
• Pharmacy Technician State License/Registration (per State Board of Pharmacy).
• Certain States also require National Pharmacy Technician Certification (CPhT via PTCB/NHA).

Nice To Haves

• Certified Pharmacy Technician (PTCB)
• 3+ years pharmacy experience
• Specialty pharmacy experience

Responsibilities

• Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments
• Coordinate medication deliveries and collect co-payments. Inbound calls should be handled using first call resolution customer service practices.
• Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
• Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates
• Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned

Benefits

• Medical
• Dental
• Vision
• 401k with a match
• Paid Time Off
• Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Paid Volunteer Day
• Referral Incentive Program
• Company Paid Life Insurance
• Short/Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED